Customer Service Representative

3 weeks ago

Carrollton, United States CORRADI USA Full time

RENSON N.A. is a collaborative enterprise that synergizes the strengths of CORRADI USA and RENSON. While we operate with unified resources and shared expertise in areas such as Human Resources, we proudly maintain the individuality of our two brands. Each brand upholds its unique identity and market presence, reflecting our commitment to innovation and quality.  CORRADI USA  Since 1978, Corradi has pioneered the art of designing and manufacturing shading solutions for outdoor living in Italy. Expanding our horizons, we established a presence in the U.S. in 2010. Our mission is to empower our customers to make the most of their outdoor living spaces by offering specialized shading solutions. Our comprehensive line of pergolas, louvered roofs, solar screens, and awnings exemplifies Italian design while providing exceptional weather protection. RENSON has been developing products and systems to offer their customers a better and healthier life for many years. We help create an ideal indoor climate at home and a comfortable experience outdoors. This ambitious mission is underpinned by four solid pillars. We combine ventilation, solar, aluminium wall cladding and outdoor solutions (pergolas and carports) into a personal package.  As we continue to grow together, we invite you to become a part of this dynamic team, where the spirit of cooperation complements the distinction of our brands.Job DescriptionCORRADI USA is looking for a dedicated and proactive Customer Service Representative to join our team. You will be the first point of contact for our customers, providing exceptional service and support to resolve inquiries, issues, and concerns efficiently and effectively. The ideal candidate possesses excellent communication skills, empathy, and a passion for delivering outstanding customer experiences.   ResponsibilitiesRespond promptly and professionally to customer inquiries via phone, email, and chat.Identify and assess customers needs to achieve satisfaction, utilizing active listening and probing techniques.Provide accurate, valid, and complete information to customers while maintaining a courteous and empathetic demeanour.Handle customer complaints, provide appropriate solutions, and alternatives within established guidelines, and follow up to ensure resolution.Maintain customer records, track interactions, and document pertinent information.Collaborate with other team members and departments to resolve complex customer issues and escalations. Generate quotes for products or services based on customer requirements and pricing guidelines. Accurately enter orders into SAP software program, ensuring all relevant details are captured and processed efficiently. Identify opportunities for process improvement and contribute to the development of best practices. Stay up to date on company products, services, and policies to provide accurate information and support.Uphold a positive and professional image of the company in all customer interactions.   SkillsExcellent communication skills, both verbal and written, with the ability to articulate information clearly and effectively.Proficient for problem-solving in complex situations and the ability to think quickly and adapt to changing situations. Empathy and patience in dealing with customers concerns and complaints.Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. Familiarity with customer service software applications and computer systems.A positive attitude, strong work ethic, and a commitment to delivering exceptional customer service.  Education and ExperienceHigh school diploma or equivalent; additional education or training in customer service is a plus. Proven experience customer service role, preferably in a manufacturing environment, with a track record of excellent customer satisfaction. 
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