Managing Director of IT

2 weeks ago


Milwaukee, United States The Panaro Group LLC Full time
Job Description
Company Info: MDS Fulfillment is a leading provider of fulfillment and technology solutions, serving clients with innovative logistics services. We are committed to delivering exceptional customer experiences through advanced technology and operational excellence. Our culture is built on core values of honesty, integrity, and reliability. We recognize the value of partnership, the significance of quality, and the commitment required for success. We understand that we are an extension of our clients and their brands. Our core focus is strengthening our customers brand through industry leading fulfillment services, with core values at the heart of everything we do. We believe that our employees are the heart of our organization. We don't just work together, we truly feel like a family. Our commitment to a supportive and inclusive workplace culture is not just a philosophy, it's the way of life within our organization.

Job Description:

We are seeking a highly skilled and visionary Managing Director of Technology to join our team. In this role, you will play a critical part in setting the direction for our IT department, ensuring the smooth operation of our IT function, and mentoring our talented team members. Your expertise will be instrumental in maintaining and enhancing our technological capabilities.

Requirements

Key Responsibilities:•Technical Leadership: Provide visionary leadership to set the direction for our IT department in both hardware and software. Review and suggest hardware upgrades/replacements as needed.
•Mentorship: Mentor and guide our team members to improve programming practices and enhance responsiveness.
•Advanced Programming: Design and implement advanced programming functions to support our technological growth.
•Operational Excellence: Ensure the smooth operation of the IT function, including monitoring the environment, disaster recovery planning, and prioritizing and addressing IT tasks in a timely manner.

Principal Duties:•Technical Troubleshooting: Configure and troubleshoot WAP (Wireless Access Point) issues, resolving them efficiently.
•Reporting and Data Analysis: Create user reports using SQL Server Reporting Services (SSRS), providing valuable insights to drive business decisions.
•Integration and Automation: Develop processes to import orders for customers, utilizing SSIS or C# to ensure efficiency and accuracy.
•Web Development: Engage in ASP.Net development to support MDS Cadence Customer Portal and MDS Cadence CSR/Warehouse Portal, enhancing our online presence.
•Infrastructure Management: Manage SQL 2008 installation and support, Windows Server 2012 installation and support, virtual machines, backups/restores, and disaster recovery plans.
•Server Administration: Provide support for SBS Server 2011, Exchange Server, WSUS server, and Domain Server.
•Security and Networking: Deploy and support FTP servers, IIS servers, and Watchguard devices, ensuring email spam filtering, website filtering, and point-to-point VPN configuration.
•Custom Software Development: Create and maintain custom software applications, including MDS Packstation and MDS Shipping Fixer, as well as various small apps, typically written in C#.
•Network Optimization: Set up and troubleshoot networks and switches, diagnose order issues, and create custom processes for VANs and EDI.
•Customer Support: Assist our customers in diagnosing IT issues, including email, website, API, FTP, and order file issues.
•Resource Management: Monitor IT resource capacity, planning, and allocation to ensure optimal performance; including on-premise servers.
Standards and Measurements of Performance:•Technical Support: Provide prompt and effective technical support to users, resolving issues to their satisfaction, and installing hardware and software with minimal disruption.
•System Recommendations: Make recommendations that align with customer needs and departmental budget guidelines.
•Research and implement new technology tools; and upgrades to existing tools.
•Knowledge Sharing: Stay updated on the latest developments in the field, research answers when required, and respond to technical questions with respect and understanding.
•Software Development: Deliver custom software with minimal defects, gather user feedback, and ensure easy deployment, maintenance, and user documentation.
Qualifications:•Bachelor's degree in computer science, Information Technology, or a related field; Master's degree preferred.
•Proven experience in IT leadership roles, with a strong background in system administration, software development, and network management.
•Exceptional problem-solving skills and a commitment to delivering customer-friendly solutions.
•Proficiency in programming languages, database management, and network security.
•Excellent communication and leadership skills, with a passion for mentoring and team development.

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