Specialist, Logistics

2 weeks ago

Baltimore, United States RXO Full time

Accelerate your career at RXO. RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. As the Specialist, Logistics, you will be responsible for monitoring drivers' delivery activity, scheduling, delivery and routing issues with external customers and contracted drivers. Position involves heavy phone contact between external customers and contracted drivers. In addition, the position is responsible for billing and data entry tasks. As a part of the RXO team, you'll have a starring role in helping us continue to provide daily freight solutions for our global customers. What your day-to-day will look like: Maintain phone communication between external customers and contracted drivers/couriers Assist contracted drivers with delivery issues Resolve any customer issues, complaints and answer questions Monitoring progress of delivery routes Customer billing and data entry tasks Assign drivers/couriers delivery routes Oversee all unloading processes of returning routes at days end Additional duties as requested What you'll need to excel: At a minimum, you'll need: 1 year of experience in a customer service role resolving issues and responding to customer requests It'd be great if you also have: High school diploma or equivalent Experience in a call center environment Strong customer service skills and the ability to satisfactorily resolve issues Solid ability to multitask with exceptional organizational skills Ability to thrive under pressure while delivering solutions that exceed customer expectations This job requires the ability to: Able to lift up to 25 pounds In this role, you'll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We're a company where you can continually advance your career, no matter your background - the opportunities are endless and yours for the taking. If you're driven and looking for a place to grow, come join us. Does this sound like you? Check out what else RXO has to offer: Competitive pay Health, dental and vision insurance 401(k) with company match Life insurance, disability Employee Assistance Program (EAP) Paid time off Tuition reimbursement program Our Culture We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We welcome everyone regardless of background, identity or ability.

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