Community Manager

3 weeks ago

Bonita Springs, United States Leeds Professional Resources Full time

This is a contract to hire position.

Job Responsibilities

  • Oversee all property operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc.
  • Provide superior customer service and communication to our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation, and profitability.
  • Develop, mentor, lead, and manage a high-performing, cohesive team, including leasing, customer service, and maintenance, to maximize their performance and engagement and minimize turnover.
  • Maintain residents' data in accordance with company standards.
  • Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up.
  • Manage and maintain all aspects of overall community budget and finances.
  • Determine leasing opportunities for staff; maintain current knowledge of the sub-market of the property, familiarity of competitors, and remain current on businesses and retail nearby that could impact occupancy and/or income of the property.
  • Ensure property is rented to fullest capacity; generate revenue and handle resident relations.
  • Conduct regular inspections and tours to maintain community appearance and ensure repairs are noted and completed on timely basis.
  • Utilize marketing strategies to secure traffic (competitive rental rates, promotions, locators, etc.)
  • Develop and/or implement resident retention programs (resident functions, special promotions, monthly newsletters, etc.).
  • Prepare annual budgets and income projections on a monthly, quarterly, and annual basis per request.
  • Maintain accurate records of all community transactions and submit on timely basis (rent rolls, delinquency reports, move-in/move-outs, etc.).
  • Plan for and utilize community resources, equipment and supplies economically (obtain bids/pricing from vendors, suppliers and contractors, deal with inadequate service, etc.).
  • Ensure all administrative paperwork is accurate, complete, and submitted on a timely basis.
  • Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, marketing data, etc.
  • Ensure distribution of all company or community-issued notices (weather, emergency, etc.)
  • Give direction to and monitor maintenance, construction, and/or rehabilitation activities to ensure quality and expediency.

Requirements

  • Minimum of 3 years of experience managing a lease-up or new construction experience
  • Minimum 5 years of experience as a Property Manager in the multi-family industry
  • A high school diploma or equivalent.
  • Proficiency in Microsoft Office Suite, YARDI, or similar industry standard programs
  • Superb marketing skills with the ability to develop a property marketing plan and oversee outside marketing efforts.
  • Strong knowledge of the local market including local businesses, retailers, competitors, market rates, etc.
  • CAM, ARM or CCRM designations are a plus as is a college degree.

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