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Customer Service Representative at Insurance Branch
1 month ago
Insurance Branch is seeking a Customer Service Representative to join our Belleville Illinois team. This position will assist law firm clients by explaining Medicare eligibility due to a disability. This person will be responsible for maintaining the highest level of professionalism and providing a great customer experience to all customers, while consistently meeting and/or exceeding monthly goals.
Qualifications:
- Excellent phone presentation and communication skills
- Excellent time management skills and the ability to work independently
- Computer software skills (Word, Excel, and Internet skills)
- Professional client relationship skills through questioning and rapport building
- Prefer BA/BS; High School Diploma required
- Flexible work schedule. Typical schedule: Monday – Friday 8:30 am – 5:00 pm
Essential Job Functions:
- Educating clients on Medicare entitlement while answering questions accurately
- Consistently attain monthly performance goals
- Remain current on procedures and processes
- Other duties and projects will be assigned as needed
Benefits:
- Annual salary $65,000 +
- $20 hourly base rate plus commissions
- Monthly commissions which average $2400 / month
- Medical and dental insurance
- 401k plan with company contribution
- PTO / Holiday pay