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Call Center Customer Service Representative
2 months ago
Ultimate Staffing is seeking an experienced Call Center Representative for one of our Belleville, IL clients.
Location: Belleville,
Schedule: 100% Onsite 8:00-4:30, with a 30 minute lunch break
$18/ hr
In this role, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries in a timely and efficient manner. You will handle a high volume of inbound calls, address customer concerns, and ensure customer satisfaction by delivering a positive experience.
Key Responsibilities:
- Answer incoming calls from customers, providing prompt and courteous service.
- Listen to customer inquiries and resolve issues effectively, offering solutions that align with company policies.
- Provide product and service information, including troubleshooting and technical support.
- Process orders, returns, and exchanges, ensuring accuracy and efficiency.
- Maintain detailed and accurate records of customer interactions in the company's CRM system.
- Escalate complex issues to the appropriate department or supervisor when necessary.
- Stay informed about product updates, promotions, and policy changes.
- Meet or exceed individual and team performance metrics, including call handling time, customer satisfaction, and first-call resolution.
- Contribute to a positive work environment by collaborating with team members and participating in ongoing training.
Qualifications:
- High school diploma or equivalent; some college coursework preferred.
- Previous customer service experience, preferably in a call center environment.
- Strong communication skills, both verbal and written.
- Excellent problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proficient in using computers and navigating various software applications.
- Flexibility to work various shifts, including evenings, weekends, and holidays, as needed.
- A positive attitude and a commitment to providing outstanding customer service.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
