Operations Manager

2 months ago

Acton, United States The Parents Estate Planning Law Firm, PC Full time
Description

We are looking for an Operations Manager who will play all in as they run the smooth and efficient operation of our law firm. We are looking for someone who understands employee engagement, is obsessed with KPI's and who enjoys making decisions based on data.

Our Operations Manager will work directly with the firm owners and other leadership team members to oversee everything but the practice of law. This will include strategic planning, project management, administrative and financial oversight as well as human resources functions, such as recruiting, hiring and on-boarding.

The Parents Estate Planning Law Firm is a fast growing estate planning law firm, looking for an Operations Manager to take us to the next phase of growth.

This position is bonus-eligible and offers excellent benefits including 4 weeks of PTO.

Responsibilities

•Oversee day-to-day operations of the firm, ensuring a productive and efficient work environment.
•Manage all non-legal support staff members.
•Manage all human resources functions, including recruitment, hiring, onboarding, and performance evaluations.
•Develop and maintain employee records and ensure confidentiality of sensitive information.
•Create job descriptions, KPIs and Performance Improvement Plans.
•Administer employee benefits programs, including health insurance, retirement plans, and paid time off.
•Handle employee relations, addressing any issues or concerns that arise within the firm.
•Manage payroll.
•Cultivate and foster a continued positive organizational culture.
•Develop and implement Firm and HR policies and procedures to ensure compliance with legal regulations and improve workflow.
•Coordinate and manage staff schedules, ensuring adequate coverage and efficient use of resources.
•Conduct regular staff meetings and facilitate communication between management and employees.
•Work with potential new clients, existing clients, and professional planning partners, respond to any concerns and provide stellar customer service.
•Assist with financial management tasks and financial reporting, including budgeting and forecasting.
•Manage accounts payable and accounts receivable.
•Assist owners with creating Business plans and staff plans looking ahead, 1, 2 and 3 years.
•Facilities and office equipment management, coordinating with vendors and service providers including Tech and Software.

Qualifications

•Bachelor's degree in business administration, management, human resources, or a related field.
•Minimum of 5-7 years of Management experience in a professional setting, with a focus on human resources.
•Strong understanding of HR practices, and office procedures.
•Excellent organizational, multi-tasking, interpersonal and communication skills.
•Proficient in Microsoft Office Suite and office management software.
•Experience with Hubspot, CRM, and CMS is a plus.
•Strong financial management skills, including budgeting and billing.
•Ability to maintain confidentiality and handle sensitive information with discretion.
•Proven leadership and team management abilities.

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