Customer Service Representative

2 weeks ago

Columbus, United States OTC Industrial Technologies Full time

OTC Industrial Technologies is looking for a Customer Service Representative to join our team in Columbus, OH

As a Customer Service Representative, you will be the primary contact for customers, assuring superior customer service levels are met and exceeded. Including timely processing and communication of all inquiries, orders, complaints, returns and corrections.

What You'll Do:

  • Optimize route coordinating for service appointments
  • Adjust and follow through on customer inquiries and complaints involving related services.
  • Provide trouble-shooting assistance; assist with shipment issues; resolve product related problems
  • Proactively review direct ship purchase orders for products/services and track scheduled delivery dates
  • Manage and track material returns with customers/suppliers
  • Handle all shipping and receiving responsibilities
  • Cycle counting
  • General warehouse work
  • Other duties may be assigned.
What You'll Need:
  • Computer software skills (e.g. Microsoft Office Excel and PowerPoint, Adobe PDF and Infor SXE)
  • Associate Degree or equivalent from two-year College or technical school; or High School Diploma with two (2) years related experience.
  • Ability to work in a highly matrixed, cross-functional environment
  • Experience and knowledge of electrical and automation distribution.
  • Highly organized, with strong attention to detail
  • Sense of urgency; responds to requests in a timely manner.
  • Strong (email, phone, web and in person) communication and customer service skills. (Prior experience in a customer service role preferred).
  • Ability to become forklift certified
  • Ability to lift 50 pounds
  • Valid driver's license and satisfactory driving record required
Perks of Working with OTC Industrial Technologies:

Health and Wellness
  • Medical, dental, and vision care coverage
  • Short-and long-term disability coverage, and life insurance
  • Wellness Discount
  • Safety shoes & glasses reimbursement stipend
Financial Benefits
  • 401(k) savings plan with an employer match of 50% on the dollar up to 6%
  • Robust referral bonuses
  • Relocation assistance
Work-Life Balance
  • PTO
  • Tuition assistance


Who we are:

At OTC Industrial Technologies, our people drive our success. With over 60 years of prioritizing talent investment and internal growth, we offer diverse career opportunities. We deliver top-quality products, technical expertise, and services at competitive costs by leveraging our team's experience and partnerships with leading vendors. Join us if you're motivated to be part of an exciting transformational journey. To learn more about OTC, CLICK HERE.

OTC Industrial Technologies is an Equal Opportunity Employer (EOE). We celebrate diversity and are committed to creating an inclusive environment for all employees.

  • Customer Service Representative

    4 months ago

    Columbus, United States Essilor Full time

    The Customer Service Representative handles calls from new and existing business clients regarding a variety of requests in an efficient and effective manner. The Customer Service Representative uses knowledge of Luxottica products and services and e Customer Service, Customer Service Representative, Representative, Skills, Manufacturing, Retail

  • Customer Service Representative

    7 months ago

    Columbus, United States Acme Brick Tile & Stone Full time

    We are currently seeking a best in class Customer Service Representative with excellent organization skills and a personable disposition to provide product/service information to customers and sales reps. You will assist in resolving product and se Customer Service Representative, Customer Service, Representative, Retail, Manufacturing, Sales

  • Customer Service Representative

    4 months ago

    Columbus, United States Enerpac Tool Group Full time

    Aid the customers within our distribution channel through inbound activities, such as telephone, email, and other electronic means. Our Customer Support Specialists are at the center of our customers daily activities, whether it is taking in-bound c Customer Service Representative, Customer Service, Support Specialist, Customer Experience, Sales...

  • Customer Service Representative

    1 month ago

    Columbus, Ohio, United States Ohio Department of Developmental Disabilities Full time

    BWC Customer Service Representative Job DescriptionJob Summary:We are seeking a highly skilled and customer-focused BWC Customer Service Representative to join our team. As a BWC Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to inquiries, and resolving issues in a timely and...

  • Customer Service Representative

    1 month ago

    Columbus, Ohio, United States T.J. Maxx Full time

    Customer Service RepresentativeAt T.J. Maxx, we're looking for a Customer Service Representative to join our team. As a Loss Prevention Customer Service Associate, you'll provide excellent service to internal and external customers, engage with customers to create a positive shopping environment, and observe proper checkout procedures to prevent theft. If...

  • Customer Service Representative

    4 weeks ago

    Columbus, Ohio, United States Wing Assistant Full time

    Customer Service Representative Job DescriptionWe are looking for a skilled Customer Service Representative to join our team at Wing Assistant. As a Customer Service Representative, you will be responsible for managing inbound and outbound calls, resolving customer concerns effectively and efficiently, and building sustainable relationships and trust with...

  • Customer Service Representative

    1 month ago

    Columbus, Ohio, United States Jackson Hewitt - 2628 Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Responsibilities:Provide top-notch customer service to...

  • Customer Service Representative

    1 month ago

    Columbus, Ohio, United States Domino's Pizza LLC Full time

    Job DescriptionAt Domino's Pizza LLC, we're looking for a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for greeting customers, taking orders, and providing world-class customer service. You will also be responsible for operating the cash register, collecting payment from customers, and...

  • Customer Service Representative

    2 weeks ago

    Columbus, United States PLUMBER BROTHER Full time

    We are seeking a dedicated Customer Service Representative to join our dynamic team. In this role, you will be the frontline ambassador of our company, engaging with customers to ensure their needs are met and their issues are resolved promptly. As a Customer Service Representative, you will play a crucial role in fostering positive customer relationships,...

  • Customer Service Representative

    2 weeks ago

    Columbus, United States Packaging Corporation of America Full time

    Customer Service Representative Columbus, IN 47201, USA Req #20473 Tuesday, August 13, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas...

  • Customer Service Representative

    2 weeks ago

    Columbus, United States Packaging Corporation of America Full time

    Customer Service Representative Columbus, IN 47201, USA Req #20473 Tuesday, August 13, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas...

  • Customer Service Representative

    4 weeks ago

    Columbus, Indiana, United States Summers Plumbing Heating & Cooling Full time

    We are seeking a self-motivated Customer Service Representative to join our HVAC and plumbing office team at Summers Plumbing, Heating, and Cooling. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.About the RoleThis is a full-time position that involves working from 8:00am-5:00pm. As...

  • Customer Service Representative

    4 months ago

    Columbus, United States Packaging Corporation of America Full time

    Customer Service Representative Columbus, IN 47201, USA Req #20473 Tuesday, August 13, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all...

  • Customer Service Representative

    1 month ago

    Columbus, Ohio, United States Roto-Rooter (Tennessee) Full time

    Job Title: Customer Service RepresentativeRoto-Rooter in Columbia, TN is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service through scheduling, communication, and follow-up with our customers.Key Responsibilities:Provide...

  • Customer Service Representative

    4 weeks ago

    Columbus, Ohio, United States Dayton Freight Full time

    Overview:Dayton Freight is seeking a skilled Customer Service Representative to join our team. As a key member of our Service Center, you will be responsible for providing exceptional customer service and support to our clients.Stable and growing organizationCompetitive weekly payQuick advancementCustomized training programProfessional, positive and...

  • Customer Service Representative

    1 month ago

    Columbus, United States Circle K Full time

    Circle K - 2536 Airport Thruway [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...

  • Customer Service Representative

    3 weeks ago

    Columbus, United States Compunnel Full time

    We are seeking a dedicated and professional Customer Service Representative to join our Client Support Service team. In this role, you will be responsible for handling incoming phone calls and addressing various service inquiries related to Morgan Stanley accounts with a high degree of accuracy and efficiency. Customer Service Representative Onsite :...

  • Customer Service Representative

    3 weeks ago

    columbus, United States Compunnel Inc. Full time

    We are seeking a dedicated and professional Customer Service Representative to join our Client Support Service team. In this role, you will be responsible for handling incoming phone calls and addressing various service inquiries related to Morgan Stanley accounts with a high degree of accuracy and efficiency.Customer Service RepresentativeOnsite : Columbus...

  • Customer Service Representative

    3 weeks ago

    Columbus, United States Compunnel Inc. Full time

    We are seeking a dedicated and professional Customer Service Representative to join our Client Support Service team. In this role, you will be responsible for handling incoming phone calls and addressing various service inquiries related to Morgan Stanley accounts with a high degree of accuracy and efficiency.Customer Service RepresentativeOnsite : Columbus...

  • Customer Service Representative

    2 weeks ago

    columbus, United States Compunnel Inc. Full time

    We are seeking a dedicated and professional Customer Service Representative to join our Client Support Service team. In this role, you will be responsible for handling incoming phone calls and addressing various service inquiries related to Morgan Stanley accounts with a high degree of accuracy and efficiency.Customer Service RepresentativeOnsite : Columbus...