Rooms Controller

2 weeks ago

Pismo Beach, United States Vespera Pismo Beach Full time
Why work for Vespera Resort on Pismo Beach?

Vespera on Pismo Beach is the premier luxury resort on the central coast offering authentically local experience and engaging service is recognized as a leader in the community. Our beachfront property is gorgeous and we have direct access to the Pismo Pier.

Our culture is driven by our care for our guests and associates alike. Our mission is to create a genuine guest experience unrivaled and effortless.

Vespera Pismo Beach offers competitive pay and a very complete benefits package; health insurance, paid time off, retirement plan, dental insurance, vision insurance, life insurance, employee discount, employee assistance program, and food provided daily to our employees.

Summary of Job Description

The Rooms Controller is a major role of importance within the Front Office. Responsible for managing overall hotel room inventory and coordinating the day-to-day operation in support of the Front Office leadership team. As a Rooms Controller, you will ensure guests' requests are met in advance and their preferences are honored by pre-blocking special requests and managing overall inventory.

Work Hours
  • Will be required to work flexible scheduled shifts based on business needs.
  • Scheduling includes holidays, nights, overnights, and weekends depending on hotel events and functions.
Job Requirements
  • Understand the mission, vision, and goals of the hotel.
  • Must be able to prioritize and work efficiently with limited supervision.
  • Requires effective communication skills, both verbal and written with the ability to upsell guests into rooms that fit their needs.
  • Must possess basic computer skills.
  • Strong attention to detail and the ability to handle multiple tasks simultaneously.
  • General knowledge of the city where the hotel is located and its attractions.
  • Extensive knowledge of the hotel, its services, and its facilities.
  • Ability to handle cash and balance cash drawer required.
  • Strong team player, able to partner with management and other employees in a professional manner.
Job Responsibilities
  • Coordinating all guest room assignments and pre-blocking special requests with a special focus on VIP arrivals, responding to guest requests, and settling accounts while providing exceptional service
  • Take the initiative to add a personalized experience, taking advantage of opportunities to surprise and delight guests celebrating special occasions.
  • Promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling
  • Assign rooms according to guest requests and preferences whenever possible.
  • Pre-register designated guests.
  • Organize and coordinate check-in/pre-registration procedures for arriving groups.
  • Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff.
  • Confirm reservations and cancellations.
  • Review out-of-order rooms daily.
  • Ensure rates match market codes and document exceptions.
  • Verify and adjust billing for guests. File guest paperwork or documentation.
  • Set up/process all guest check-ins/check-outs. Activate room keys.
  • Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms.
  • Run daily reports.
  • Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.
  • Book reservations for those guests who approach the Front Desk.
  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows the location of the room and/or has a bell person accompany him/her.
  • Support front desk agents and PBX/Guest Service Agents as needed.
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area, and other general product knowledge and answer guest questions and inquiries.
  • Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction.
  • Carries out supervisor requests in accordance with hotel policies and standard operating procedures.
  • Follow 4 Keys service standards, standard operation procedures, and safety standards.
  • Follow all appropriate policies and procedures while constantly striving to improve all standards of operations.
  • Follow safety and security procedures.
  • Adhere to attendance and reliability standards.
  • Additional guest services duties as assigned by management.
  • Follow all additional duties as assigned by management.

We are an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.If you need accommodation for any part of the application process because of a medical condition or disability, please contact recruitment@vesperapismobeach.com.

Salary starts at $19.03

Vespera is an Equal Opportunity Employer M/F/Disability/Veteran and Drug-Free.

  • Rooms Coordinator

    9 hours ago

    Pismo Beach, California, United States Vespera Pismo Beach Full time

    Job SummaryWe are seeking a highly skilled Rooms Controller to join our Front Office team at Vespera Pismo Beach. As a key member of our team, you will be responsible for managing our hotel room inventory and coordinating the day-to-day operations to ensure exceptional guest experiences.Key ResponsibilitiesRoom Assignments and Pre-Blocking: Coordinate all...

  • Rooms Controller

    2 weeks ago

    Miramar Beach, United States Hilton Sandestin Beach Full time

    Job DescriptionJob DescriptionHilton Sandestin Beach prides itself on providing each guest with the very best service.  To do this, we must attract and retain only the very best team members to join us on our very special and singular journey.  While our guests are the lifeblood of our business, our team members are the heart and soul that allows our hotel...

  • Rooms Controller

    3 months ago

    Daytona Beach, United States Hilton Daytona Beach Oceanfront Resort Full time

    Overview: Opportunity: Rooms Controller Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Implement appropriate booking strategies to ensure that all parties are appropriately accommodated, and work with housekeeping and the reservations department regarding the distribution and...

  • Rooms Controller

    2 months ago

    Daytona Beach, United States Hilton Daytona Beach Oceanfront Resort Full time

    Overview Opportunity: Rooms Controller Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.Implement appropriate booking strategies to ensure that all parties are appropriately accommodated, and work with housekeeping and the reservations department regarding the distribution and...

  • Rooms Controller

    4 weeks ago

    Saint Pete Beach, United States Davidson Hospitality Group Full time

    Property DescriptionThe Don CeSar, known as the "Pink Palace" and a legendary landmark on St. Pete Beach, Florida, is looking for talented individuals to join our team! As a job applicant, you'll have the opportunity to work in a world-class, historic resort known for its luxury and elegance. With positions available in front desk, housekeeping, food and...

  • Rooms Controller Agent

    4 weeks ago

    Newport Beach, United States Marriott Hotels & Resorts Full time

    Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/ Track/ Accommodate requests fo Controller, Agent, Hotel, Administrative

  • Rooms Controller

    3 months ago

    Clearwater Beach, United States Marriott International Inc Full time

    Job DescriptionPOSITION SUMMARY Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff....

  • Guest Service Agent

    3 months ago

    Pismo Beach, United States Vespera Pismo Beach Full time

    Why work for Vespera Resort? If you are seeking an exciting opportunity in Hospitality offering an elevated guest experience - Vespera Resort is a fit for you! We offer a competitive pay rate and a very complete benefit package; health insurance, paid time off, retirement plan, dental insurance, vision insurance, life insurance, employee discount, employee...

  • Guest Service Agent

    2 weeks ago

    Pismo Beach, United States Vespera Pismo Beach Full time

    Why work for Vespera Resort? If you are seeking an exciting opportunity in Hospitality offering an elevated guest experience - Vespera Resort is a fit for you! We offer a competitive pay rate and a very complete benefit package; health insurance, paid time off, retirement plan, dental insurance, vision insurance, life insurance, employee discount, employee...

  • Massage Therapist

    3 months ago

    Pismo Beach, United States The Cliffs Hotel and Spa Full time

    Job DescriptionJob DescriptionMassage Therapist - The Cliffs Hotel and SpaThe Cliffs Hotel & Spa is the premier oceanfront hotel on the Central Coast. Come to work every day to beautiful ocean views of Shell Beach! Be part of a team known for outstanding customer service that creates lasting, happy memories for all our wonderful guests.The Cliffs Hotel & Spa...

  • Guest Service Agent

    2 days ago

    Pismo Beach, California, United States Vespera Pismo Beach Full time

    About Vespera Pismo BeachVespera Pismo Beach is a leading hospitality provider offering an elevated guest experience. We are committed to delivering exceptional service and creating memorable moments for our guests.Job SummaryWe are seeking a highly skilled Guest Service Agent to join our team. As a Guest Service Agent, you will be responsible for providing...

  • Rooms Controller

    2 months ago

    Miami Beach, United States Loews Hotel & Resorts Full time

    A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined. Controller, Office Agent, Reservations, Hotel, Management, Monitor

  • Area Supervisor

    3 months ago

    Pismo Beach, United States ROSS STORES Full time

    Our values start with our people, join a team that values you!We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and...

  • Area Supervisor

    3 months ago

    Pismo beach, United States Ross Stores Full time

    Our values start with our people, join a team that values you!We are the nations largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting...

  • Director of Sales and Marketing

    3 weeks ago

    Pismo Beach, United States Inn at the Pier Full time

    The Inn at the Pier, Curio Collection by Hilton is looking for a Director of Sales & Marketing to join the team! The Director of Sales & Marketing is responsible for revenue generation for the hotel through effective solicitation and management of all sales accounts for the hotel. Provide leadership to the sales manager and coordinator to ensure individual...

  • Spa Massage Specialist

    2 weeks ago

    Pismo Beach, California, United States The Cliffs Hotel and Spa Full time

    Position OverviewMassage Therapist - The Cliffs Hotel and SpaThe Cliffs Hotel & Spa stands as the premier oceanfront destination on the Central Coast, where every day offers breathtaking views and a commitment to exceptional customer service, ensuring memorable experiences for our valued guests.As a locally owned establishment, we proudly support our Central...

  • Public Area Attendant

    1 month ago

    Pismo Beach, United States Quorum Hotels Full time

    Description The Inn at the Pier is looking for a Public Area Attendant to join the team! The Public Area Attendant cleans offices and public areas as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies. Respond to guest requests or complaints. Ensure the confidentiality and security of...

  • Cook-Pismo Beach

    3 months ago

    Pismo Beach, United States Dennys 8066 Full time

    Job DescriptionJob DescriptionAccountabilityReporting to the General Manager and Restaurant Manager, the Cook prepares and presents food to order following company menu and food specifications and timing standards. Adheres to all federal, state and local safe food handling regulations. Key Business AreasA “Key Business Area” is an area of performance in...

  • Controlled Environment Technician

    2 weeks ago

    Fernandina Beach, Florida, United States MEDICAL TECHNOLOGY ASSOCIATES LLC Full time

    Job OverviewAre you experienced in Controlled Environment Testing and Certifications within the pharmaceutical and laboratory sectors?Medical Technology Associates LLC (MTA) is a leader in Controlled Environment Services, dedicated to your professional growth and certification in a rapidly expanding field.We prioritize your development and career progression...

  • Controlled Environment Technician

    1 week ago

    Fernandina Beach, Florida, United States MEDICAL TECHNOLOGY ASSOCIATES LLC Full time

    Job OverviewAre you experienced in Controlled Environment Testing and Certifications within the pharmaceutical and laboratory sectors?Medical Technology Associates LLC (MTA) is a leader in Controlled Environment Services, dedicated to investing in your professional growth while you acquire essential certifications in a high-demand industry.We offer...