Customer Retention Specialist

2 weeks ago

Seabrook, United States Sales Search Partners Full time
The Company

  • A leading wellness company based in New Hampshire, known for its commitment to excellence in massage chair design and manufacturing.
  • The company boasts over 60 years of combined experience in product design, manufacturing, and supply chain logistics, with an executive team deeply involved from product inception to market release.
  • Employs over 100 staff who participate in quality control, including receiving massages weekly as part of the company's wellness culture.
  • Operates multiple distribution centers across the U.S., ensuring efficient drop shipping to customers.
  • A pioneer in massage chair technology, introducing features like reflexology, space-saving mechanisms, 3D/4D massage, and inversion therapy.
  • The company offers a diverse range of chair models tailored to various lifestyles and wellness goals, supported by user-friendly guides and robust customer support.
  • Is dedicated to continuous improvement and stands behind the quality and performance of its products.
  • The company promotes a culture of wellness and positivity, creating a happy and relaxed work environment that enhances overall company performance.

The Role: Customer Retention Specialist

  • The Customer Retention Specialist will focus on supporting customers who purchased massage chairs via Costco, a key sales channel
  • The role involves guiding customers on how to use their massage chairs, aiming to reduce returns caused by frustration with Costco's lifetime return policy.
  • The primary objective is to limit the number of returns by ensuring customer satisfaction and understanding of the product.
  • This position is open due to company growth and offers an opportunity for advancement into a closing sales role.

The Candidate

  • The ideal candidate is someone eager to break into sales, potentially a recent college graduate or someone looking to transition from an hourly to a salaried position.
  • A college degree is not required; what matters most is a hardworking attitude and a willingness to grind.
  • The candidate should be positive, customer-focused, and adept at pleasing and accommodating customers.
  • This is not a Business Development Representative (BDR) or Customer Service Representative (CSR) role; it is a specialized position focused on customer retention and satisfaction.
*MONSSP*

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