Customer Service Representative for South-West Region

3 weeks ago


Seabrook Farms, New Jersey, United States SilverWave Inc Full time
Job Title: Customer Service Specialist for the South-West Region Job Summary: We are seeking a highly skilled Customer Service Specialist to join our team at SilverWave Inc. in the South-West Region. As a key member of our customer support team, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring customer satisfaction. Key Responsibilities: * Provide timely and effective customer support through various communication channels * Resolve customer complaints and issues in a professional and courteous manner * Collaborate with internal teams to ensure seamless customer experience * Analyze customer feedback and make recommendations for process improvements * Develop and maintain strong relationships with customers Requirements: * Completed commercial apprenticeship * Minimum of three years of professional experience in customer service * Strong customer orientation and communication skills * Resilience and initiative * Excellent teamwork and problem-solving skills * Previous knowledge in quality management is advantageous * Proficient in MS Office applications * Good written and verbal English skills What We Offer: * Competitive salary and benefits package * Opportunities for professional growth and development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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