Operations Coordinator

2 weeks ago

Napa, United States Pinnacle Live Full time
Description Operations Coordinator $25-$29/hr Company Overview: Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meeting and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. We're looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences. Job Summary: The Audio Visual Operations Coordinator will be working with audio visual equipment in a hotel environment and will work directly with our hotel and meeting customers to provide excellent customer service. In addition, this position will provide leadership from an operational and technical standpoint to the onsite technician team. Essential Functions:
  • Guide and organize the daily workflow and floor activities of technicians to ensure timely setup, refresh, and removal of equipment per property and Pinnacle Live Standards
  • Lead medium to large room/location setups from start to finish
  • Coordinate vendors and outside technical support for events
  • Operates equipment in a live show setting
  • Works with sales team to clearly define customer expectations
  • Communicate directly with clients or assist technicians with ensuring excellent customer service is provided
  • Assist with training and development of team and enforcing of Pinnacle Live standards, IT networking, troubleshooting etc.
  • Comply with all safety protocols and standard operating procedures
  • Other duties as assigned
Education & Experience:
  • High School Graduate or equivalent
  • Minimum two (2) year's event technology experience in a hospitality environment
  • Minimum two (2) years demonstrated managerial experience
  • Excellent communication skills with the ability to foster long-term relationships (with internal teams, external partners)
  • High degree of demonstrated customer service and hospitality skills.This includes a heightened sense of customer focus at all times to include the AV team as well as internal and external clients
  • Thorough knowledge of audio visual equipment, set-up and operations including basic skills in the fields of audio, video and lighting including but not limited to: mixingequipment, lighting tools, cameras, microphones, projectors and video recorders, amplifiers and spotlights.
  • Flexibility to accommodate a changing work schedule and/or business needs at other Pinnacle Live properties as necessary.
  • Set an example for professional grooming and presentation standards as required by hotel partner/specific worksite.
  • Ability to work varied and changing schedule (nights, weekends, early mornings included)
Pinnacle Live is an Equal Employment Opportunity Employer Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all. Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.

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