Director of Rooms at Carneros Resort and Spa

4 weeks ago

Napa, United States Carneros Resort and Spa Full time

Job Summary:
Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative executive or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time.

**Responsibilities**:
**QUALIFICATIONS**:

- High school diploma or equivalent is required.
- Prefer at least 5 years experience in a similar position in a luxury upscale hotel environment.
- Position requires exemplary leadership skills and a proven ability to achieve the highest level of service and quality throughout the Rooms Division
- Must be proficient in Windows Operating Systems Company approved spreadsheets and word processing.
- Must have a valid driver's license from the applicable state.
- Demonstrates an understanding and knowledge of hospitality terms.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful high pressure situations.
- Must maintain composure and objectivity under pressure.
- Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
- Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
- Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data and basic arithmetic functions.

**RESPONSIBILITIES**:

- Approaches all encounters with guests and employees in an attentive friendly courteous and service-oriented manner.
- Maintains regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
- Maintains high standards of personal appearance and grooming which include compliance with Aimbridge Hospitality dress code and wearing name tag when working (per brand standards)
- Complies at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
- Maintains a warm and friendly demeanor at all times.
- Responsible for the proper efficient and profitable functioning of the Front Office
- Maximizes room revenue and occupancy by effectively controlling rates and availability
- Clarifies duties and responsibilities of Front Office personnel and ensure that work flows are in a logical and good order
- Ensures proper staffing at all times
- Ensures that Legendary Quality Standards policies and rules are properly understood and followed through
- Prepares annual departmental operating budgets as well as capital expenditure and manpower budgets
- Controls and analyze departmental costs to ensure performance is within budget
- Performs all aspects of personnel and training functions including hiring performance appraisals counseling coaching training disciplinary action etc.
- Ensures and maintain a very high standard of personal hygiene behavior and grooming standards of staff
- Attends daily morning briefings and any other Management meetings as scheduled
- Analyzes rate discrepancy reports to ensure room revenue control
- Handles all guest complaints and comments relating to the department tactfully
- Participates in required M.O.D. program as scheduled.
- Develops a manager as assigned by the Corporate Office including sign-off on all competencies and assist in his/her placement.
- Ensures all end of the month report dates are met i.e. Central Reservations Market Segment AAdvantage Travel Agent check registers etc.
- Maintains a professional working relationship and promote open lines of communication with managers employees and other departments.
- Works closely with Accounting on follow-up items i.e. returned checks rejected credit cards employee discrepancies etc.
- Operates all aspects of the Front Office computer system including software maintenance report generation and analysis and simple programming.
- Monitors proper operation of the P.B.X. console and ensure that employees maintain Aimbridge Hospitality S.O.P.'s in its use.
- Monitors the process of taking reservations ensuring that Aimbridge Hospitality courtesy and up selling techniques are maintained.
- Greets and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality S.O.P.'s.
- Ensures implementation of all Aimbridge Hospitality policies and house rules.
- Coordinates all aspects of the ongoing implementation of the Aimbridge Hospitality philosophy of service.
- Ensures correct and accurate cash handling at the Front Desk.
- Attends monthly all-employee team meetings and any other functions required by management.
- Attends weekly staff meeting and provid

  • Sales and Catering Coordinator

    1 week ago

    Napa, United States Carneros Resort and Spa Full time

    Job SummaryCarneros Resort and Spa is looking for a dynamic, outgoing, motivated, detail-oriented teammate to join our Sales and Catering Team, providing administrative support as the Sales and Catering Coordinator.  ResponsibilitiesQualifications Time management and ability to meet deadlines Strong verbal and written communication skills Strong...

  • Sales and Catering Coordinator

    7 days ago

    Napa, California, United States Carneros Resort and Spa Full time

    Job SummaryCarneros Resort and Spa is looking for a dynamic, outgoing, motivated, detail-oriented teammate to join our Sales and Catering Team, providing administrative support as the Sales and Catering Coordinator. ResponsibilitiesQualificationsTime management and ability to meet deadlinesStrong verbal and written communication skillsStrong organizational...

  • Spa Attendant

    2 weeks ago

    Napa, California, United States Carneros Resort and Spa Full time

    Job SummaryThe Spa Attendant is responsible for maintaining the cleanliness of the Spa and performs other housekeeping duties as assigned.ResponsibilitiesQualificationsHigh School diploma or equivalent and/or experience in a hotel or a related field preferred.This position requires strong attention to detail the ability to communicate effectively with guests...

  • Spa Massage Therapist

    1 month ago

    Napa, United States Carneros Resort and Spa Full time

    Job SummaryThe Licensed Massage Therapist administers professional massage and body treatments to our guests. They must have a thorough knowledge of numerous massage modalities possess a general understanding of body treatments and be willing to train in our spa's specific massage and body treatment offerings. They must possess excellent communication skills...

  • Cook III>

    2 weeks ago

    Napa, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Carneros Resort and Spa [Kitchen Supervisor] As a Cook III at Aimbridge Hospitality, you'll: Supervise the preparation of all food items for the Restaurant/Dining Outlet, Cafe, Room Service, Employee Cafeteria and Banquets; Assist and supervise on kitchen line during operating hours; Ensure that all food is prepared following standard...

  • Director of Rooms

    4 weeks ago

    Napa, California, United States Carneros Resort and Spa Full time

    Job SummaryResponsible for the overall planning organizing and coordinating of the Rooms Division consisting of Front Office Concierge Guest Recognition PBX Housekeeping Valet laundry Valet parking and to provide leadership and direction whilst maximizing revenue opportunities and maintaining guest satisfaction levels to the standard of the hotel and of the...

  • Spa Attendant

    1 week ago

    Napa, United States Carneros Resort and Spa Full time

    Job SummaryA Health Club Agent is an individual in charge of welcoming clients and guests into a health club responding to all inquiries while observing set standards. The Health Club Agent is also responsible for ensuring the Health Club is kept clean and organized.ResponsibilitiesQualifications Typically requires a high school diploma and 0 to 2 years of...

  • Banquet Server

    4 weeks ago

    Napa, United States Silverado Resort and Spa Full time

    SALARY RANGE - This position pays Minimum Wage $16/hour, plus Gratuity and tips. The Banquet Server is responsible for the set-up and serving of food and beverages to guests at all banquet functions, according to the hotel standards. Primary ResponsibilitiesMust adhere to the company's Service culture - 4 Keys to creating guests for life. Know how to read...

  • Housekeeping Manager

    16 hours ago

    Napa, United States Carneros Resort and Spa Full time

    Job SummaryThe Assistant Director Housekeeping works closely with the Director Housekeeping to ensure efficient operations of the Housekeeping Department in accordance with Aimbridge Hospitality standards as well as leading the entire Housekeeping Department including rooms front/back of house public areas and laundry. Management-level associates are...

  • Housekeeping Manager

    2 days ago

    Napa, California, United States Carneros Resort and Spa Full time

    Job SummaryThe Assistant Director Housekeeping works closely with the Director Housekeeping to ensure efficient operations of the Housekeeping Department in accordance with Aimbridge Hospitality standards as well as leading the entire Housekeeping Department including rooms front/back of house public areas and laundry. Management-level associates are...

  • Director of Human Resources

    1 month ago

    Napa, United States Carneros Resort and Spa Full time

    Job SummaryThe Director of Human Resources is responsible for staffing qualified personnel; ensuring employment statute compliance; overseeing all aspects of wage benefit worker's compensation unemployment; training program direction implementation and administration; and employee relations coaching counseling and discipline. Exempt associates are expected...

  • Director of Human Resources

    4 weeks ago

    Napa, California, United States Carneros Resort and Spa Full time

    Job SummaryThe Director of Human Resources is responsible for staffing qualified personnel; ensuring employment statute compliance; overseeing all aspects of wage benefit worker's compensation unemployment; training program direction implementation and administration; and employee relations coaching counseling and discipline. Exempt associates are expected...

  • Hilltop Pool Host

    2 weeks ago

    Napa, California, United States Carneros Resort and Spa Full time

    Job SummaryA Health Club Agent is an individual in charge of welcoming clients and guests into a health club responding to all inquiries while observing set standards. The Health Club Agent is also responsible for ensuring the Health Club is kept clean and organized.ResponsibilitiesQualificationsTypically requires a high school diploma and 0 to 2 years of...

  • Housekeeping Assistant Manager

    2 days ago

    Napa, California, United States Carneros Resort and Spa Full time

    Job SummaryAssist in managing the day to day operation of the Housekeeping Department and responsible for ensuring efficient operations of the Department in the absence of the Housekeeping Manager and in accordance with Aimbridge Hospitality standards. Management-level associates are expected to work as much of each workday as is necessary to complete their...

  • House Attendant Lead

    1 month ago

    Napa, United States Carneros Resort and Spa Full time

    Job SummaryThe House Attendant Lead serves as a primary point of contact for questions and/or complex problems in partnership with Housekeeping leadership. This role also performs the responsibilities of a House Attendant to include cleaning and maintaining the appearance of the public areas of the hotel deep cleaning of assigned areas setting-up and...

  • House Attendant Lead

    1 month ago

    Napa, California, United States Carneros Resort and Spa Full time

    Job SummaryThe House Attendant Lead serves as a primary point of contact for questions and/or complex problems in partnership with Housekeeping leadership. This role also performs the responsibilities of a House Attendant to include cleaning and maintaining the appearance of the public areas of the hotel deep cleaning of assigned areas setting-up and...

  • Executive Chef

    1 month ago

    Napa, United States Carneros Resort and Spa Full time

    Job SummaryThe Banquet Executive Chef is responsible for supervising and assisting in the preparation of all food items, based on standardized recipes, for the Restaurant, Room Service, Employee Cafeteria and Banquets, while maintaining the highest standards to produce an appealing and appetizing product. He/she is also responsible for ensuring the...

  • Executive Chef

    4 weeks ago

    Napa, California, United States Carneros Resort and Spa Full time

    Job SummaryThe Banquet Executive Chef is responsible for supervising and assisting in the preparation of all food items, based on standardized recipes, for the Restaurant, Room Service, Employee Cafeteria and Banquets, while maintaining the highest standards to produce an appealing and appetizing product. He/she is also responsible for ensuring the...

  • Cook I

    4 weeks ago

    Napa, California, United States Carneros Resort and Spa Full time

    Job SummaryInformación disponible en español a continuación.A Cook is responsible for preparing all food items based on standardized recipes for the Restaurant/Dining Outlet Cafe Room Service Employee Cafeteria and Banquets while maintaining the highest standards to produce an appealing and appetizing product. He/she is also responsible for ensuring the...

  • Cook III

    4 weeks ago

    Napa, United States Carneros Resort and Spa Full time

    Job SummaryInformación disponible en español a continuación.The Cook III is responsible for supervising the preparation of all food items for the Restaurant/Dining Outlet Cafe Room Service Employee Cafeteria and Banquets while maintaining the highest standards to produce an appealing and appetizing product.El ayudante de cocina es la persona...