Customer Service Agent
3 days ago
Location: Jersey City, NJ
Job Type: Full-time
Job Overview:
We are seeking a dedicated and empathetic Customer Service Agent to join our team. In this role, you will be the first point of contact for our customers, providing support and resolving issues efficiently. You will handle a variety of inquiries via phone, email, and live chat, ensuring a seamless and positive experience for our clients.
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, and live chat.
- Assist customers with product/service information, orders, returns, and general troubleshooting.
- Document and update customer interactions in the CRM system.
- Collaborate with other departments (e.g., Sales, Technical Support) to resolve complex issues.
- Follow up on customer feedback and provide suggestions for process improvements.
- Meet or exceed customer service KPIs (e.g., response time, satisfaction scores).
- High school diploma or equivalent (Bachelor's degree is a plus).
- Strong verbal and written communication skills.
- Excellent problem-solving abilities and attention to detail.
- Proficiency with CRM software and basic computer skills (MS Office, email, etc.).
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Empathetic, patient, and positive attitude.
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