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Customer Service Representative

2 months ago

Sacramento, United States Pacific ExecSearch Full time
Job Description

We are recruiting for a Customer Service Representativefor a rapidly growing healthcare organization in Sacramento. This is a contract to hire opportunity The Customer Service Representative provides first point of contact customer service for patient inquiries regarding appointments, medication refills, referrals, and eligibility. 100% onsite, M-F, 8am-5pm. Pay: $18-$20/hour DOE.

The ideal candidate is highly reliable, motivated, and has excellent people skills.

RESPONSIBILITIES:
  • Acts as first point of contact for incoming customer inquiries and requests by email, phone, and web portal channels.
  • Takes messages and routes calls as is appropriate.
  • Understands the organization and helps navigate patients through the processes.
  • Determines client and patient eligibility.
  • Facilitates new patient registration, schedules patient appointments, and follows up with reminders for upcoming appointments.
  • Performs additional tasks as assigned.
REQUIREMENTS:
  • Minimum 1 year experience in a healthcare/call center setting.
  • High School Diploma or equivalent required.
  • Excellent customer service and communication skills.
  • Ability to repetitively answer a high volume of daily phone calls.
  • Bilingual in Spanish is a plus.
  • Computer literacy, including Word and Excel; database software and EHR experience a plus.
  • Proficiency with MS Office and computer systems.


Meet Your Recruiter

Karleen Rocheleau

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