Intake & Referral Specialist (Bilingual - Spanish)

3 weeks ago

Oakland, United States Hively Full time
Who We Are

Hively, derived from 'lively' and 'hive', is a thriving community full of life and energy. At our core, we are a family-centered social impact organization dedicated to multi-generational well-being. Our mission is to strengthen and support children and their families throughout Alameda County. We believe that through subsidized child care, mental health support, and community services centered in families of all types and backgrounds, we can significantly change children and parents' possibilities to thrive in life. If this resonates with you, we invite you to apply to join our team

Our Team & Culture

Our Team at Hively is a passionate and diverse group of individuals from a wide range of different lived experiences, backgrounds and professional expertise. We strive every day to create an environment for families and staff that is inclusive and welcoming of different experiences and perspectives. We prioritize learning, listening, and growing together and to foster a culture of respect.

Reporting to the Program Manager, the Intake and Referral Specialist will play a key role at Hively. The Intake and Referral Specialist is an organized, detailed, team oriented, customer focused individual who will be the front desk initial point of contact for clients with the Family Support Specialists. As an integral member of the CalWORKs team, the Intake and Referral Specialist will be responsible for managing the flow of client requests, parent resources and child care referrals. They are also responsible for making appropriate referrals to internal and external agencies.

What you'll be doing:
    • Determine eligibility needs, maintains, collects documentation and distributes from the waitlist for enrollment to Family Support Specialists
    • Assist with receptionist duties and provides clients with community contact information for other services
    • Handle simple new family enrollments and cross-train to assist the Family Support Specialists
    • Input and maintain accurate information in appropriate databases, paper files or electronic files. Create or modify various documents, reports, and schedule appointments using Google. Access and other database microsoft software as requested
    • Compile, reconcile, validate and produce program data reports for daily, weekly, monthly, quarterly and/or special assignments as needed. Accurately capture service records and financial transactions as assigned
    • Maintain required confidential participant records and TrustLine applications pursuant to department, agency, local, State and Federal requirements
    • Maintain relationships with community agencies that refer clients to the program and contribute to the on-going development of new referral sources. Create and maintain resources in google drive
    • Conduct limited outreach services
    • Ensure all required documentation is on file to make appropriate referrals to Stage 2 agencies; timely communication with the referring agency
    • Establish initial electronic and physical files for those enrolled and facilitates a warm-handoff to Stage 2 agencies
    • Other duties as assigned
What you should bring:
    • Experience in a human services agency or equivalent educational degree
    • Bilingual in Spanish and English
    • Ability to define problems, collect data, establish facts, and draw valid conclusions
    • Experience using Microsoft Office software and Google Suite
    • Knowledge of all aspects of business office procedures
    • Ability to communicate effectively both orally and in writing
    • Ability to develop and maintain good working relationships with diverse groups of people
    • Basic math skills
    • Strong organizational skills
Preferred Knowledge, Skills and Abilities:
    • BA/BS with major coursework in social services/human development or related field
    • Experience in the delivery of services to a diverse population
    • Previous experience working for a non-profit


$26 - $26 an hour

Salary ranges are based on industry data, and final employment offer will be determined based upon factors including but not limited to an applicant's experience, specialized skills, and internal alignment.

Benefits

* Medical, dental and vision plans covered at 100% for the employee

* Health & Dependent Care FSA & HSA

* 15 Paid Holidays + flex holidays

* Generous paid time off policy

* Tuition Reimbursement ($1,000/year)

* Employee Appreciation Program

* Life & Long Term Disability Insurance covered 100% by Hively

* 403(b) plan

* SEP-IRA plan with an employer contribution of 5% of annual salary

* Learning & Development Opportunities

*Financial wellness program with unlimited access to personal financial advisors

* Industry competitive salary ranges

Welcoming Candidates from All Backgrounds

While we try to be thorough with our prerequisites, not everything about you as a candidate can be condensed into a list of bullet points.

We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, socioeconomic status, disability, and veteran status.

* Note: Benefits described apply for full-time, permanent positions only. Temporary, internships, part-time or contract roles are not generally eligible.

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