Remote Customer Service Representative

2 months ago


Waycross, United States VIMO INC Full time
Job Details

Job Location
Waycross, GA - Waycross, GA

Remote Type
Fully Remote

Position Type
Full Time

Salary Range
$14.50 - $16.00 Hourly

Job Category
Customer Service

Remote Customer Service Representative

It's truly an exciting time to be a part of GetInsured We are hiring Remote Customer Service Representatives to join our elite teams. Despite everything we are facing in our communities and our country right now, GetInsured is coming together as a team, adapting, growing, and hiring. At GetInsured there are many opportunities to grow, and we hope to appeal to reliable, dedicated, and self-driven individuals to join us. We are committed to building each other up and infusing a motivating and positive work environment, despite working remotely. Our vision has always been to make finding and enrolling in health insurance simple, this is more important now than ever before. As a Remote Customer Service Representative, you'll be a part of delivering an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance.

GetInsured currently has the largest state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. GetInsured builds and operates award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services.

Full-time/Seasonal

Compensation Details

Base Pay: $14.50 per hour

Enhanced Rate: $16.00 per hour contingent on weekly attendance and performance

Spanish Bilingual Base Pay: $15.50 per hour

Spanish Bilingual Enhanced Rate: $17.00 per hour contingent on weekly attendance and performance

Requirements
  • 18 years of age or older
  • Minimum Internet Speed of 35 mb/s
  • Dedicated, private, and secure workspace
  • Personal laptop or desktop computer required for the Training Period
  • Commit to full attendance during the 3-week Training period
  • Complete a background check and health screening
  • Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
  • NOT Compatible: Mobile Internet Service Providers and Satellite.
(For example, T-Mobile is not compatible with our internal systems)

NOTE: Ethernet Connection is not the same as Wi-Fi internet access or Wi-Fi adapter/extenders.

Essential Responsibilities
  • Inbound/Outbound Calls
  • Deliver the highest level of customer service experience consistently
  • Manage customer accounts and provide technical support
  • Application Data Entry
  • Online chat inquiries as assigned
  • Interpret and follow defined procedures and policies
  • Creative problem-solving skills
  • Flexibility and adaptability to changing projects and updates
  • Time and task management (multitasking and task prioritization)
  • Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
  • Adhere to regulated guidelines for communications via all channels
Qualifications
  • Moderate to Advanced computer skills
  • High level of comfort learning new technology
  • High level of professionalism
  • Excellent verbal and written communication skills
  • Comfortable working from home
  • Self-motivated and success-driven
What We Offer
  • Paid Training
  • Full-Time, Seasonal temp-to-permanent roles
  • Performance and attendance-based incentives, in addition to the base pay
  • The convenience of working from home
  • Collaborative and supportive team environment
  • 401K Match
  • Individual Coverage HRA (ICHRA)
  • Paid time off (PTO)
Preferred Experience (not required)
  • Previous experience in customer support or technical support role
  • Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
  • Previous experience in a Call Center
  • Familiarity with CRM systems and practices
  • Spanish Bilingual, a plus


  • Waycross, United States Domino's Franchise Full time

    Job DescriptionOverview:You got game? You got spring in your step? You want the best job in the world? And a schedule that works with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night. You'll have plenty of time left over for school, hanging with your...


  • Waycross, United States Food Lion Full time

    Address: USA-GA-Waycross-1312 Plant Avenue Store Code: Store 02844 Front End (7238140) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. PRIMARY PURPOSE To provide fast,...


  • Waycross, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 322598_external_USA-GA-Waycross Address: USA-GA-Waycross-1312 Plant Avenue Store Code: Store 02844 Front End (7238140) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million...


  • Waycross, Georgia, United States Vyve Broadband Full time

    Vyve Broadband - Customer Service Sales AssociateCustomer Experience - Full TimePosition Overview:Vyve Broadband stands as a leading provider of broadband Internet, dedicated to catering to rural communities across multiple states. Our extensive offerings encompass broadband, fiber optics, cable television, and voice services tailored for both residential...


  • Waycross, Georgia, United States Vyve Broadband Full time

    Vyve Broadband - Sales Consultant for Broadband ServicesCustomer Engagement - Full TimePosition Overview:Vyve Broadband stands as a leading provider of broadband Internet services, dedicated to catering to rural communities across multiple states. Our extensive offerings encompass a range of services, including high-speed Internet, fiber optics, cable...


  • Waycross, Georgia, United States Centurion Spine and Pain Centers Full time

    About Centurion Spine and Pain Centers We are proud to be the leading providers of progressive interventional pain relief. Our team of board-certified physicians and medical staff are highly trained in all areas of diagnosis, treatment, and patient care. At Centurion Spine & Pain Centers, we provide our patients with superior solutions to treat acute and...


  • Waycross, United States Vyve Broadband Full time

    **Vyve Broadband** **Retail Sales Representative** **Customer Experience - Waycross, GA - Full Time** **Job Summary:** Eagle, Vyve and Northland are leading broadband Internet providers serving largely non-urban communities in 16 states. A technology leader in the cable and broadband sectors, Vyve Broadband offers an extensive range of broadband, fiber...

  • Account Representative

    3 months ago


    Waycross, United States Sid Halstead - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:Sid Halstead - State Farm Agent is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As Account Representative - State Farm Agent Team Member with our agency, your attention to detail, dedication to client relations, and...


  • Waycross, United States American Fidelity Sales Careers Full time

    Come Join the American Fidelity Educational Services Family Family Owned since 1960 We are seeking a Sales Representative to market our insurance products and provide client customer service statewide to the educational community in your area. Our salaried, career Sales Representatives are responsible for selling supplemental insurance products and services...


  • Waycross, United States Georgia Department of Public Health Full time

    This is a full-time Customer Service Rep position with the Southeast Health District Call Center located in Waycross (Ware County), GA. WE ARE SEEKING TO FILL TWO (2) VACANIES FOR THIS POSITION Job Responsibilities Under limited supervision provi Customer Service, Call Center, Service, Retail, Health


  • Waycross, United States American Oncology Management Company Full time

    Location: Waycross Office Pay Range: $15.83 - $26.38 Position Summary: The primary responsibilities of Patient Services Specialist (PSS) to provide quality customer service by greeting the patient, collecting their information and payments in addition to scheduling appointments and maintaining medical records. Due to the different AON office layouts, the...


  • Waycross, United States Champion Homes Full time

    Job DescriptionJob DescriptionJob Title: Mobile Home Trim out/Service TechnicianFLSA Status: Non-exemptSummary: Execute warranty work on sold homes per the service work order by performing the essential duties below. The Home Service Technician is key to a successful customer service experience. The main responsibility of this position is to repair common...


  • Waycross, United States Vyve Broadband Full time

    Job DescriptionJob DescriptionVYVE BROADBAND JOB DESCRIPTIONBroadband/Cable Installer TechnicianWho are we?Vyve Broadband is a leading broadband Internet provider serving rural communities across 16 states. Vyve Broadband offers a   range of broadband, fiber connectivity, cable television and voice services for commercial and residential customers...


  • Waycross, United States Vyve Broadband Full time

    Job DescriptionJob DescriptionVYVE BROADBAND JOB DESCRIPTIONBroadband/Cable Installer TechnicianWho are we?Vyve Broadband is a leading broadband Internet provider serving rural communities across 16 states. Vyve Broadband offers a   range of broadband, fiber connectivity, cable television and voice services for commercial and residential customers...

  • Service Technician

    2 months ago


    Waycross, United States Accel Entertainment Gaming Full time

    Job DescriptionJob DescriptionBulldog Gaming provides gaming machines, redemption terminals, and amusement devices (pool tables, juke boxes, dart boards, etc.) to bars, restaurants, convenience stores, truck stops, and fraternal and veteran establishments across the country. Our focus is providing unmatched customer support, guidance, and compliance...

  • Service Technician

    3 weeks ago


    Waycross, United States Accel Entertainment Gaming Full time

    Job DescriptionJob DescriptionBulldog Gaming provides gaming machines, redemption terminals, and amusement devices (pool tables, juke boxes, dart boards, etc.) to bars, restaurants, convenience stores, truck stops, and fraternal and veteran establishments across the country. Our focus is providing unmatched customer support, guidance, and compliance...


  • Waycross, United States NCR Voyix Full time $18 - $21

    TITLE: Field Service Technician IGRADE: 6 POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY: Position SummaryAre you a Field Technician? Field Engineer? Service Technician? Or do you want to start a career in this field?  Are you tech savvy with a good mechanical aptitude and feel your skills are transferrable? Can you help us to provide best in class...


  • Waycross, United States Boulevard Tire Full time

    Job DescriptionJob DescriptionBoulevard Tire Center is growing! We are looking for a Tire Service Technician for our Waycross, GA location. We prefer 1 year experience as a Truck Tire Service Technician, but if you possess a good driving record, a willingness to learn and interested in advancement we are willing to train!If you have knowledge skills and...


  • Waycross, United States Boulevard Tire Full time

    Job DescriptionJob DescriptionBoulevard Tire Center is growing! We are looking for a Truck Tire Service Technician for our Waycross, GA location. We prefer 1 year experience as a Truck Tire Service Technician, but if you possess a good driving record, a willingness to learn and interested in advancement we are willing to train!If you have knowledge skills...

  • Post Office Worker

    3 weeks ago


    Waycross, United States United States Postal Service Full time

    If you are searching for an engaging and thrilling job in the mailing sector, Mail Handler Assistant at USPS might be just what you need. That is to say, we currently have employment opportunities throughout the country in the largest agency of the government which employs almost 1 million people. In fact, USPS provides excellent training for all new...