Hotel Front Desk Agent, Caesars Tower

3 months ago

New Orleans, United States Caesars Entertainment Full time
Job Description

JOIN A TEAM THAT GOES ALL-IN ON YOU

Caesars New Orleans Casino & Hotel is a destination property in the heart of the city, we are continually striving to attract the best talent to deliver extraordinary experiences for our guests. Are you ready to join a team that embraces a family culture, blazes the trail, and commits to delivering Family-Style Service at every turn? We want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our winning team and bring your fun spirit along with you

BENEFITS: Caesars New Orleans is proud to offer our team members a professional, fun, and welcoming atmosphere. Our team members also enjoy exclusive benefits, such as:
  • FREE Downtown Team Member Parking
  • Discounted Monthly Bus Passes
  • Free Team Member Assistance Program
  • Team Member Discounted Hotel Room Rates
  • Fun and Free Team Member Events
  • Discount Program within Caesars Partner Network
  • Tuition & Student Loan Debt Repayment Assistance
  • First Time Homebuyer Program
  • Child Care Assistance Program
  • 401k Matching
ABOUT THE ROLE:

We are looking for extraordinary Hotel Front Desk Agents who are passionate about creating memorable experiences for guests to join our new Hotel Front Office Team at Caesars New Orleans Our brand-new hotel tower, Caesars and Nobu Hotel, will open early Fall 2024 If you have the skills to provide outstanding hospitality and a fun welcoming environment for every guest every time, apply today

Hotel Front Desk Agent will register guests upon arrival, settle room accounts upon departure, and assist guests with accommodation throughout their visit while working closely with related departments to ensure extraordinary guest experience.
  • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
  • Register guest upon arrival and departure, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
  • Anticipate guests' needs, respond promptly and acknowledge all guests
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
  • Maintain complete knowledge at all times of:
    • all hotel features/services, hours of operation.
    • all room types, numbers, layout, decor, appointments and location.
    • all room rates, special packages and promotions.
    • daily house count and expected arrivals/departures.
    • room availability status for any given day.
    • scheduled daily group activities.
  • Obtain assigned bank and ensure accuracy of contracted monies and Keep bank secure at all times.
  • Answer department telephone within specified number of rings determined by property guidelines
  • Advise guest of any messages, mail, faxes, etc. received for them.
  • Communicate services and amenities of the hotel to guests.
  • Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
  • File registration cards and vouchers in bucket by room number.
  • Document all guest requests, complaints or problems.
  • Interact with resort staff in a professional manner, assisting other departments with necessary information
  • Communicate all pertinent information to the Front Office Leaders
  • Comply with hotel and departmental rules, regulations and policies for the safe, secure, effective and environmentally friendly operation of the hotel facilities.
  • Attend and participate in all hotel and/or departmental meetings, training sessions and other information meetings.
  • Comply with hotel grooming standards for both uniformed and non-uniformed associates.
  • Comply with hotel service and behavioral standards towards our guests, vendors and fellow colleagues, including, but not limited to ensuring proper phone etiquette, courteous and respectful behavior and maintaining a friendly and positive attitude.
  • Perform all other duties as directed by management that are consistent with the policies and procedures of the hotel.
QUALIFICATIONS:
  • Must be at least 21 years of age
  • High school diploma or equivalent vocational training certificate required. Some college or college degree preferred. Degree in hospitality management preferred.
  • Strong interpersonal skills and outgoing personality.
  • 2+ years experience in a service industry, preferably in the hospitality industry
  • Must have excellent customer service skills and strong problem-solving skills
  • Ability to utilize computer software and hardware required.
  • Ability to easily maneuver on computer keyboard required.
  • Ability to comprehend and speak English to understand and respond to information and address advanced guest requests required both verbally and in writing.
  • Knowledge of additional language(s) preferred.
  • Must be guest-service oriented and have excellent hospitality skills.
  • Must be able to type at least 25 wpm.
  • Must be able to pass a simple mathematics test.
  • Must be able to get along well with co-workers and work as a team.
  • Must be able flexible to work weekend and holidays
  • Must present a well-groomed appearance.
PHYSICAL, MENTAL ANDENVIRONMENTAL DEMANDS:
  • Able to work inside and continuously stand and/or maneuver around front desk area for periods of up to eight hours at a time.
  • Able to respond calmly in busy situations.
  • Able to tolerate area with high noise levels.
  • Must be able to lift up to 60 pounds.
  • Must have good manual dexterity to be able to type, grab, grip, pull, hold, tear, sort, reach, and file appropriate paperwork.
  • Respond to visual and aural cues. Able to read, write and communicate directions in English clearly.
  • Accurately count and balance bank at the beginning and end of shift. Process all cash and credit card transactions.
  • Able to operate the following equipment: computer, 10 key adding machine, safe lock key machine, phones, credit card machine, speed printer, fax machine and copier machine.

GAMING LICENSE: N/A

The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Caesars New Orleans reserves the right to make changes to this job description whenever necessary.

Caesars New Orleans is proud to be an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran.

NOTE: By providing a mobile number, you agree to receive calls/texts to your number about your application, and other opportunities that may be of interest to you. You understand that, where applicable, messages may be sent using an automatic telephone dialing system and your consent to receive messages does not require you to make a purchase.

About Us

Caesars New Orleans Casino & Hotel earned recognition as a City Business "Best Places to Work" honoree and was named "#1 Large Employer" in the New Orleans area by the "Times-Picayune" Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests.

Caesars New Orleans Casino is a Caesars Entertainment company. Our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

  • Front Desk Agent, Caesars Hotel

    3 weeks ago

    New Orleans, United States Caesars Entertainment Full time

    Caesars Entertainment - Caesars New Orleans [Guest Service / Concierge] As a Front Desk Agent at Caesars Entertainment, you'll: Acknowledge, greet and converse in English with customers who approach the front desk; Give clear directions to guests; Complete required paperwork for various front desk transactions; Check guests in and out; Process all cash...

  • VIP Guest Service Agent, Caesars Tower

    4 weeks ago

    New Orleans, United States Caesars Entertainment Full time

    Caesars Entertainment - Caesars New Orleans [Front Desk Agent / Concierge] As a Guest Service Agent at Caesars Entertainment, you'll: Register guests, secure payment, and issue keys and related materials per established departmental policies and procedures; Check out guests, settle all pay folios and post charges; Create reservations based on established...

  • VIP Guest Service Agent, Caesars Tower

    4 weeks ago

    New Orleans, Louisiana, United States Caesars Entertainment Full time

    About the RoleWe are seeking a highly skilled and experienced VIP Guest Service Agent to join our team at Caesars New Orleans. As a key member of our front desk team, you will be responsible for providing exceptional service to our distinguished guests, ensuring their stay is tailored to their needs and exceeds their expectations.Key ResponsibilitiesRegister...

  • VIP Guest Service Agent, Caesars Tower

    2 months ago

    New Orleans, United States Caesars Entertainment Full time

    Job DescriptionCAESARS & NOBU HOTEL AT CAESARS NEW ORLEANS IS SET TO OPEN FALL 2024! APPLY NOW TO BECOME PART OF THE OPENING TEAM!JOIN A TEAM THAT GOES ALL-IN ON YOU Caesars New Orleans Casino & Hotel is a destination property in the heart of the city, we are continually striving to attract the best talent to deliver extraordinary experiences for our guests....

  • Hotel Front Desk Representative

    4 weeks ago

    New Orleans, Louisiana, United States Caesars Entertainment Full time

    Job Title: Hotel Front Desk AgentCaesars New Orleans Casino & Hotel is seeking a skilled Hotel Front Desk Agent to join our team. As a Hotel Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a memorable experience for each and every visit.Key Responsibilities:Register guests upon arrival and...

  • Doorperson, Caesars Tower

    4 weeks ago

    New Orleans, United States Caesars Entertainment Corporation Full time

    CAESARS & NOBU HOTEL AT CAESARS NEW ORLEANS IS SET TO OPEN FALL 2024! APPLY NOW TO BECOME PART OF THE OPENING TEAM! JOIN A TEAM THAT GOES ALL-IN ON YOU Caesars New Orleans Casino & Hotel is a destination property in the heart of the city, we are continually striving to attract the best talent to deliver extraordinary experiences for our guests. Are you...

  • Hotel Butler, Caesars Tower

    3 months ago

    New Orleans, United States Caesars New Orleans Full time

    CAESARS & NOBU HOTEL AT CAESARS NEW ORLEANS IS SET TO OPEN FALL 2024! APPLY NOW TO BECOME PART OF THE OPENING TEAM! JOIN A TEAM THAT GOES ALL-IN ON YOU Caesars New Orleans Casino & Hotel is a destination property in the heart of the city, we are continually striving to attract the best talent to deliver extraordinary experiences for our guests. Are...

  • Hotel Housekeeper Room Attendant, Caesars Tower

    3 months ago

    New Orleans, United States Caesars Entertainment Full time

    Job DescriptionJOIN A TEAM THAT GOES ALL-IN ON YOU Caesars New Orleans Casino & Hotel is a destination property in the heart of the city, we are continually striving to attract the best talent to deliver extraordinary experiences for our guests. Are you ready to join a team that embraces a family culture, blazes the trail, and commits to delivering...

  • Front Desk Agent

    1 week ago

    New Orleans, United States The Columns Hotel Full time

    Front Desk position is a vital member of the hotel team, overseeing guest arrivals and departures and being an excellent ambassador of the hotel. The front desk agent must have a firm grasp on what is happening in all parts of the hotel and be able to direct guests and answer questions. The front desk agent should also be knowledgeable of local attractions...

  • Front Desk Agent

    1 month ago

    New Orleans, United States Hotel Management of New Orleans LLC Full time

    Fulltime Front Desk Agent-5 days a week, 2 days 3pm-11pm & 3 days 11pm-7am New Orleans, LA Description We are looking for a reliable, and professional person to join our hospitality team in providing excellent customer service to our hotel guests. Front Desk Agent must be able to perform each essential duty as listed below satisfactorily. Essential Duties...

  • Hotel Front Desk Agent Fosse

    4 days ago

    New Orleans, United States The Hotel Task Force Full time

    Travel Position. $20.00 Per Hour. Must Know ** Fosse PMS**. Some Night Audit Shifts. We Pay Lodging and Travel. 4 to 12 weeks national travel at a time Front Desk Agents will be the first point of contact for a guests stay, duties will include; registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay...

  • Hotel Front Desk Agent

    4 weeks ago

    New Orleans, Louisiana, United States Q&C Hotel Bar New Orleans Autograph Collection Full time

    We are seeking a skilled and enthusiastic hotel front desk agent to join our guest services team at Q&C Hotel Bar New Orleans Autograph Collection.You will be responsible for welcoming guests, managing accounts, answering inquiries, and fielding complaints to ensure an excellent experience for every guest.Key responsibilities include:Handling customer...

  • Front Desk Agent

    4 months ago

    New Orleans, United States Sonesta International Hotels Full time

    The Front Desk Agent (FDA) is the main point of contact for our guests and therefore, represents the brand as all guests enter the hotel. The Front Desk Agent is responsible for consistently delivering results that contribute to the mission and overa Front Desk, Agent, Reservations, Skills

  • Front Desk Agent

    2 weeks ago

    New Orleans, United States Pyramid Global Hospitality Full time

    Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development,...

  • Front Desk Agent

    1 month ago

    New Orleans, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Dauphine Orleans Hotel [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours...

  • Front Desk Agent

    6 months ago

    New Orleans, United States Hotel Tonnelle TributePortfolio Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Agent

    3 weeks ago

    New Orleans, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Hampton Inn New Orleans Canal St [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities...

  • Front Desk Agent>

    6 months ago

    New Orleans, United States Omni Hotels Full time

    Omni Hotels - JobID: 110630 [Guest Service / Concierge] As a Front Desk Agent at Omni Hotels, you'll: Check guests in and out; Ensure proper credit is received, special requests are noted and fulfilled and accurate information is established; Promote and sell special hotel programs; Be knowledgeable of ongoing discounts, packages and promotions; Interact...

  • Surveillance Agent, Night Shift

    2 months ago

    New Orleans, United States Caesars Entertainment Full time

    Caesars Entertainment - Caesars New Orleans [Safety Officer / Law Enforcement] As a Surveillance Agent at Caesars Entertainment, you'll: Maintain surveillance on designated areas and activities; Record irregular activity as required; Operate all surveillance equipment, including DVRs, monitors, switches, computers, controllers, and cameras as assigned;...

  • Hotel Front Desk Agent

    4 weeks ago

    New Brunswick, New Jersey, United States Wingate, Brunswick Full time

    Job SummaryWe are seeking a highly skilled and enthusiastic hotel front desk agent to join our guest services team at Wingate, Brunswick. As a key member of our team, you will be responsible for providing exceptional customer service, managing guest accounts, and ensuring a seamless experience for our guests.Key ResponsibilitiesConnect with the housekeeping...