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Call Center Representative
3 months ago
About The Role Come work for a company that supports our communities and values our employees Mountain West Bank. Today, Tomorrow, Together. Looking to start a professional career in the financial industry with excellent benefits and room for advancement? We are currently seeking an amazing Customer Support Liaison to add to our fantastic team in our Coeur d'Alene location. We provide training on policies, procedures and Federal guidelines of the banking industry. Come work for a company that offers excellent benefits including medical, dental, vision, a generous PTO package and amazing retirement benefits. This individual will answer a multi-line telephone system and appropriately direct calls and assist customers. The Customer Support Liaison cooperates with all other branches, departments, and subsidiaries of the bank to ensure friendly, courteous, and professional service. This is a full-time, 37 hour a week position. Must have availability between 7:00 am to 6:00 pm Monday through Friday and 8:00 to 3:00 on Saturday. Schedule may vary. $15.75 + DOE DUTIES AND RESPONSIBILITIES: Answer multi-line phone system within service guidelines. Assist customers in a professional and courteous manner while maintaining strict confidentiality of customer financial information. Learn all bank products and services in order to retain customers, or spot sales opportunities and refer business. Order new ATM/Debit card requests, as well as existing card requests. Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Learn the 8 step process in order to talk to customers about bank products. About You QUALIFICATIONS: High school diploma or equivalent. Good knowledge of Word and Microsoft Office. Excellent communication and customer service skills both verbal and written to maintain a heavy volume of correspondence, personal contact, and telephone communication. Ability to maintain strict confidentiality. Ability to multi-task and handle complex tasks efficiently. Strong organizational skills. Math skills. PREFERRED SKILLS/EDUCATION: Knowledge of Mountain West Bank products & procedures. 6 months Customer Service Experience. Knowledge of Jack Henry systems. Previous call center experience. COMPETENCIES: Customer/Client Focus Confidentiality Technical Capacity Stress Management/Composure Thoroughness Communication Proficiency WORK ENVIRONMENT: Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing/descending stairs in an emergency situation. Specific lifting abilities required by this job include: Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes. What We Offer COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, and paid sick, holiday, and vacation time. COMPANY OVERVIEW: We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same. We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws. Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US. No Recruiters or unsolicited agency referrals please. #J-18808-Ljbffr
