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Client Services Coordinator
1 month ago
Client Services Coordinator NYFS is actively recruiting for a Client Services Coordinator. To apply, please email your resume and cover letter to HumanResources@nyfs.org The Client Services Coordinator is responsible for representing Northeast Youth & Family Services with integrity, skill, good judgement, and kindness in person, by phone, and through email. The Client Services Coordinator will provide support for NYFS clients and team members at Northeast Youth & Family Services. Schedule: 20 hours/week; Monday through Friday, 7:45am to 11:45am, Shoreview location, plus one to two Wednesdays a month from 11:00am to 3:00pm for team meetings. Responsibilities: Answer main phone lines including scheduling appointments, explaining NYFS services, and transferring calls to providers or other extensions as appropriate. Return any voicemails received on the main phone line as soon as possible. Complete all processes related to a new client (intake) beginning services at the agency from a trauma-responsive lens, including but not limited to explaining service options and wait time, obtaining required intake information, scheduling the initial appointment, coordinating benefits verification and notes related to such, obtaining signed intake forms, and obtaining sliding fee forms as appropriate. Facilitate client signatures necessary for treatment via DocuSign including following up with clients when signed forms are not returned. Respond to appointment requests made via email as soon as possible to offer services. Greet clients with a welcoming smile. Check in clients for their appointment in the EHR system and be responsive to client needs. Collect co-payments, past due balances, co-insurance, and other payments due when clients check in for services and properly record payments in the EHR system. Complete reminder calls for upcoming client appointments as needed. Participate in meetings with the administrative team, supervisor(s), as scheduled. Scan clinical documents into client charts in a timely manner. Engage and execute NYFS values, mission, policies, and procedures. Participate in supporting office morale and a positive work environment including communicating needs or ideas to the Office Manager. Support administrative needs of leadership and program staff. Provide backup for other administrative positions as requested. Maintain a safe and clean environment as it relates to the waiting and administrative areas as applicable. Respond to client complaints compassionately and communicate with supervisor and clinical director regarding complaints and next steps in a timely manner. Make calls to insurance companies to verify dates of service and eligibility as needed. Perform other duties as assigned. Required Qualifications: Hold a minimum of a high school diploma. Desire to help coordinate services for clients experiencing mental health concerns. Ability to multitask and prioritize competing tasks on tight deadlines. Ability to respond to clients with empathy, understanding that obtaining mental health services can be a difficult step for many clients. Ability to maintain accurate and timely documentation (notes) of interactions with clients. Ability to maintain professional boundaries and conduct as well as a high standard of ethics. Skill in maintaining calm and supportive responses with individuals/families in crisis or escalated for other reasons. Ability to communicate effectively including clear, timely, and respectful correspondence. Skill in working independently without supervision and implementing time management strategies. Ability to receive and implement feedback. Ability to demonstrate positive interactions and collaboration with others. Preferred Qualifications: Background and understanding of the mental health industry is a plus. Skills in electronic health records a plus. Knowledge in Procentive would be ideal, but willing to train. Awareness of personal strengths and areas of growth. Strong candidates will have a solid understanding of their own culture and practice sensitivity and respect to the cultural backgrounds of clients as well as other staff. NYFS welcomes clients as well as staff with diverse cultural/ethnic identities, sexual orientations, gender identities, disabilities, and socioeconomic backgrounds. Hourly Range: $19.00-$23.00 per hour based on education, training and/or experience. NYFS Benefits: Generous Paid Time Off and Holiday policy. $250 stipend to seek out training with 2.5 CEU days. The final week of the year NYFS closes services to ensure all staff have a paid collective week off to support work sustainability. Agency Overview: Northeast Youth and Family Services (NYFS) is a community-based nonprofit founded in 1976 serving Northeast Ramsey County. NYFS provides trauma and culturally responsive clinic-based and school-based mental health services and community-based services including diversion programming, community advocacy, and domestic and sexual violence services with offices in Shoreview and White Bear Lake. We have long-standing partnerships with 16 municipalities in Ramsey County; NYFS’ services are genuinely community-driven. Who We Are: NYFS lives its deep values around providing integrative care for the whole family with a focus on youth and their caregivers. Staff are dedicated, innovative, and mission-driven, offering authentic, relational, client-centered care. The team is playful, creative, growth-oriented, down to earth, and hardworking – and we laugh a lot We are committed to genuine integration of trauma and culturally responsive care across the agency. As a trauma-responsive organization, NYFS is actively invested in organizational supports for staff wellness and work sustainability. We believe in a family-first work environment, rather than seeking work/life balance. We are committed to a policy of equal employment opportunity in recruitment, hiring, training, and promotion of persons based on merit, qualifications, and competence. We do not discriminate based on race, color, religion, creed, national origin, sex, age, disability, marital status, sexual orientation, place of residence, political affiliation, veterans’ status, or status with regard to public assistance, or any other class protected by local, state, or federal law. NYFS provides reasonable accommodations to qualified individuals with disabilities upon request. #J-18808-Ljbffr
