Customer Demand Planner

2 weeks ago

Daytona Beach, United States Gateway Recruiting Full time

Essential Duties and Responsibilities:

  • Demand plan new orders based on current capacity considering lead times, and customer need dates but ultimately driven by earliest available slot.
  • Reviews orders delayed in Project Execution (due to customer approval delays/changes etc.) and realigns to suitable dates considering customer need, capacity, and any associated constraints.
  • Review order lines during the pre-production phase for existing parts, attend design reviews for newly released parts, and review BOM/ build/test requirements to identify risk.
  • Understands customer’s critical need dates and priorities loading the plan in line with that where possible working within business constraints and capacity.
  • Handling impact to customer changes or cancellations reviewing stranded materials, labor, etc. to minimize impact to inventory.
  • Identifying items for potential swap items in the schedule to support customer-critical deliveries.
  • Liaising with the Operations team on optimal batch sizes
  • Monitors project schedules and key milestones
  • Under guidance from the Project Managers, conveys delivery scenarios and options directly to the customer on what the business can/cannot achieve to lay out the best plan for all stakeholders.
  • Based on feedback from Planning & Operations, conveys Operational limitations based on volume, constraints, complexity, etc. to the Projects Team to discuss with customer to find the optimal solution
  • Report accurate information within the ERP system in a timely fashion.
  • Work with the Demand Coordinator to understand Orders forecast/strategic projects and Project Management & Operational team to develop optimal approach through production.
  • Ensure clean handover to Operations for the upcoming Planning window.
  • Attend meetings and present approaches, risks, concerns, and opportunities to meet needs.
  • Maintain excellent communication and working relationships with all departments within the company.
  • Comply with and assist in the enforcement of all company safety policies.
  • Other duties as assigned by the Supervisor and the Project Manager

Education and Experience:

  • High School Diploma or GED
  • Bachelor’s Degree in a related field or equivalent experience
  • CPIM Certification preferred.
  • Min. 3 years of experience in supply chain/planning environment or Project Management utilizing MRP.

Job Knowledge, Skills, and Abilities:

  • Ability to work with changing demands in a fast-paced environment.
  • Advanced understanding of Engineer to Order manufacturing processes
  • Strong problem-solving skills using data-based analytics.
  • Excellent communication skills with both internal and external customers at the executive level
  • Proficiency in MS Office products with advanced knowledge of Excel
  • Ability to work with little to no supervision for extended hours.
  • Professional appearance and behavior
  • Exceptional customer service and support skills.
  • Highly organized.
  • Ability to deal effectively and tactfully with a wide variety of individuals.
  • Ability to work independently in a dynamic environment; able to change direction, remain flexible, and respond.
  • Problem solving.
  • Excellent verbal & written communication skills.
  • A “can-do” attitude.

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