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Customer Service Advocate

3 months ago


Gainesville, United States Hayes Chrysler Dodge Jeep Ram of Gainesville Full time

Hayes Chrysler Dodge Jeep of Gainesville strives to build lasting relationships with our employees, customers, and the community.

We are looking for a Customer Service Advocate to work closely with and support our Service Team to ensure positive customer experiences.

CSA Responsibilities:

Smile

Create and Maintain Eye Contact

Speak Enthusiastically

Make Emotional Connections with Customers

Honor and encourage others to follow the vision and values of Hayes

Multitask quickly, yet thoroughly

Be team-oriented, adaptable, dependable, with a strong work ethic

Work on your feet for several hours at a time

Communicate effectively with customers and team members

Adhere to the company dress code

Other duties as assigned

Job Duties:

Greet customers in the vehicle receiving lanes with honor, dignity, and respect at all times.

Interview the customer and thoroughly document their complaint.

Contact every customer with a vehicle status update daily.

Inspect and then deliver the customer's vehicle to them, explaining the work performed.

Provide warm, genuine, enthusiastic, and connected service at all times.

Have fun

We are committed to helping you achieve your goals through our competitive pay and benefits including:

  • Competitive weekly pay
  • Medical, Dental, Vision and Life Insurance plans
  • 401(k) + employer match
  • Paid vacation - 1 week at 1 year / 2 weeks at 3 years / 3 weeks at 5 years.
  • 6 paid holidays
  • Company-paid training
  • Clean, safe, state-of-the-art center
  • Family owned and operated