Customer Service Representative

2 weeks ago


Gainesville, Florida, United States Cabela's Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a CLUB Customer Service Outfitter at Cabela's. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, promoting the benefits of our CLUB membership, and executing operational and compliance programs.

Key Responsibilities
  • Provide world-class customer service to guests, ensuring a pleasant and productive shopping experience.
  • Proactively greet customers and present them with the opportunity to become a CLUB Member or provide current members with a unique and exclusive experience.
  • Execute all CLUB operational and compliance programs, including product demonstrations, sales, and customer experience initiatives.
  • Remain knowledgeable of advertised sales and promotions, and assist customers in making informed purchasing decisions.
  • Meet metric goals and objectives for self and store, and provide daily feedback and reports in a timely and accurate manner.
  • Provide peer coaching, recognition, and support as a CLUB advocate and representative.
  • Perform other duties as assigned by management.
Requirements
  • High school diploma or equivalent experience.
  • 0-2 years of experience in a customer service environment.
  • Excellent organization skills, attention to detail, and verbal and written communication skills.
  • Adaptability to new processes and procedures, and self-motivation and initiative while unsupervised.
Benefits

Cabela's offers a competitive benefits package, including discounts on retail merchandise, restaurants, and conservation attractions, as well as dental, vision, and 401(k) retirement savings plans.

Cabela's is an equal opportunity employer and welcomes applications from diverse candidates. Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.



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