Retail Store Manager

/ / Retail Store Manager **Job ID:** 1916622BR

**Category:** Retail Store Manager

**Address:** 5118 S. Mlk Jr Blvd.

**Location:** Lansing, MI Location:

**Career Description**

****Job Description****

**Primary Responsibilities**

* Knowledge to review and analyze P&L statement

* Provide GAS3 selling experience for DIY and DIFM customers

* Achieve personal / store sales goals and service objectives

* Manage DIY services including battery installation, testing, wiper installs, etc.

* Ensure high standards of customer service including prompt handling of any complaints for product and operational standards

* Manager on duty responsibilities (touch base/coaching, floor/phone mgmt., task assignment and completion, safety, open/close duties)

* Weekly scheduling process

**Success Factors**

* Friendly communication

* Ability to locate and stock parts

* Safety knowledge and skills

* Parts and automotive system knowledge skills

* ASE P2 certified or ASE ready equivalent

* Ability to execute and train advanced solution, project and product quality recommendations

* Ability to source from numerous places including special order, FDO, second source, etc.

* Ability to execute and train all store operational processes and procedures, and testing and diagnostic equipment for DIY services

* Ability to execute and train inventory systems and store equipment

* Ability to execute and train POS and Parts lookup systems

**Essential Job Skills Necessary for Success as an Assistant General Manager**

* Working knowledge of automotive systems preferred

* Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers,

peers and upper management

* Use Microsoft software effectively (Word, Excel required PowerPoint preferred)

* Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent

* Ability to review and analyze business reports, such as profit and loss statement (P&L)

* Hold others accountable, inspect work quality and give feedback in a way that is inspiring

* Ability to work an assortment of days, evenings, and weekends as needed

**Prior Experience that Sets an Assistant General Manager up for Success**

2-3 years of experience managing a team of 10 20 Team Members in a fast-paced and highly dynamic retail

environment

Successful experience managing profitability; proven financial and business acumen

**Education**

High school diploma or general education degree (GED), Bachelors degree in business or a related area

preferred

**Certificates, Licenses, Registrations**

ASE certification preferred, but not required

**Physical Demands**

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee will predominantly be walking or standing. The employee is required to be able to talk and hear, and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

**Work Environment**

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee is usually working inside; however, they will occasionally be outside and exposed to various weather conditions while performing such tasks as installing batteries and wiper blades. The employee is also occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals; risk of electrical shock; explosives; and vibration. The noise level in the work environment is usually moderate.

*Position is eligible for sales commission based on individual or store performance.*

AAPRTL **Job Description**

**General Summary:**

The Store Manager In Training (SMIT) job is the first step in the CVS/pharmacy Retail Management Development Program, and is a short-term role (not to exceed 24 months) that provides both work assignments and training opportunities to prepare SMITs to be promoted into a Store Manager role. From the date of entry into the CVS/pharmacy Retail Management Development program as an SMIT, it may be possible to progress to a Store Manager position within 12 weeks-24 months, depending on the prior experience and performance of the SMIT, and then to field management and/or executive opportunities in 3-5 years. A SMIT is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the SMIT will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.

The SMIT is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including:

Overall store management, supervision, and policy implementation

Sales and inventory management

Employee staffing, training, and development

Financial management

Customer service leadership

The Store Management team receives support from their individual store team, but other support and direction come from regional field management, call centers, distribution centers, and Customer Support Center headquarters.In addition to day-to-day management responsibilities, SMITs are also responsible for completing operations and management skills training, and learning about key aspects of the business and CVS/pharmacy culture, in order to prepare for promotion to a Store Manager position. This extensive training course is designed to provide a strong foundation to prepare a SMIT to be able to assume supervisory duties and operational control of a store immediately upon promotion into a Store Manager position. SMITs must maintain satisfactory performance and must demonstrate consistent progression through the training program in order to remain in the role and be considered for Store Manager openings. No SMIT may remain in role for longer than 24 months.

Selection for the SMIT position does not guarantee promotion into a Store Manager position. Whether and when an SMIT is actually promoted to Store Manager is dependent on a variety of factors, including but not limited to performance and availability of Store Manager openings.

**Essential Functions:

1. Management**

Lead others and work effectively with store crews

Supervise, assign and direct activities of the stores crew

Effectively communicate information to store crew and supervisors in an open and timely manner

Support Store Manager with actions plans for operational and service improvement

**2. Customer Service**

Assist customers with their questions, problems and complaints

Promote CVS customer service culture (greet, offer help, and thank)

Provide colleagues personalized customer service feedback and coaching (E.g., myImpact coaching; myCustomer feedback; personal observations)

Handle all customer relations issues in accordance with company policy

Promote a positive shopping experience for all customers

Maintain customer/patient confidentiality

**3. Merchandising/Presentation**

Price merchandise

Stock shelves

Reset departments following POGs adapting them to a particular store

Organize and execute the display and signin