Final Docs Specialist

4 weeks ago

West Valley City, United States Primary Residential Mortgage Full time

In the performance of assigned tasks and duties all employees are expected to conform to the following:

Review and adhere to policies and guidelines contained within the Employee Handbook, including privacy and information security guidelines.

  • Act within delegated authorities and adheres to applicable policy and procedures associated with such authorities.
  • Contribute to establishing a respectful workplace where diversity is critical to innovation and growth.
  • Ensure every action and decision is aligned with PRMI values.
  • Partner with your management team to understand performance expectations and measurements. Effectively utilize feedback and coaching opportunities while seeking to learn and develop within your role at PRMI.
  • Realize team synergies through networking and partnerships across PRMI.
  • Embrace change; act as advocate and role model, promoting an approach of continuous improvement.
  • Maintain a high standard of customer care while actively listening to customers in an effort to understand their views and needs. Take ownership of problems and issues, taking into consideration the breadth of PRMI competencies in providing solutions.
  • Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
  • Work effectively as a team contributor on all assignments.
  • Perform quality work within deadlines.
  • Respect client and employee privacy.

Position Purpose - Responsibilities/Duties/Functions/Tasks

To log in received, imaged Final Documents and complete misc. processes identified by the Department Manager. Assignments will be created daily based on the business need.

  • Ensure that Final Documents which have PRMI as the investor are filed in the correct folder once document is shipped to an investor.
  • Ensure that Title Certified Copies and Title Certified originals are shredded after original, recording Security Instrument is logged in.
  • Mail invoices to Closing Agents who fail to provide Final Documents by the identified due date.
  • Retrieve newly purchased/insured documents from Final Document Cabinet in Document Control.
  • Upload signed Transmittals.

Qualifications

  • Customer Service Experience
  • Self-Starter
  • Strong organization and time management skills
  • Excellent verbal and written communication skills

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