Customer Service Associate

4 weeks ago

Irving, United States Bioworldmerch Full time

** Bioworld Merchandising**

** Customer Service Associate**

Irving, TX 75038

Bioworld Merchandising is looking for a dynamic, customer-focused professional to add to our Ecommerce team Looking for the perfect candidate who loves working with customers and always aiming to find the right answer. Must be a problem solver at heart.

**RESPONSIBILITIES**

* Assist in responding to all customer inquiries across numerous brands

* Provide accurate product information, including order lead times, availability, pricing, and all other customer needs

* Use our company database to ensure all customer orders have been fulfilled

* Problem solve any order/item discrepancies based on customer inquiries

* Follow up with customers to provide updates on order status

* Become knowledgeable about company products to better assist customers

* Provide continued, stellar customer service and support to existing customers, with the end-goal of WOWing everyone you come into contact with.

* Assisting in period physical inventory counts alongside operations team

* Other value-adding tasks where candidate ability and company need coincide

**QUALIFICATIONS**

* Passionate about customer service. You love providing customers an amazing experience with every point of contact.

* Organized and detail-oriented. You will be working within efficient systems and be expected to precisely execute our processes, while also contributing to improving those processes.

* Possess the ability to multi-task in a hectic role, while ensuring the highest levels of accuracy across all open items.

* Well versed in pop culture to identify with current trends and lifestyle brands which Bioworld represents

* Previous customer service experience (eCommerce preferred)

* Will enjoy working in a fast-paced work environment

* Strong communication skills needed, both verbal and written

* Basic PC and Microsoft Office Suite skills

**EDUCATION**

* Bachelor's degree in Business, Marketing, Sales or Communication preferred

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