See more Collapse

Customer Success Manager

1 month ago

New York, United States Palo Alto Networks Full time

Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These arent easy goals to accomplish - but were not here for easy. Were here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and were looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Your Career

As a Customer Success Manager, you are a critical part of our customers adoption of security integrations. You act as their day-to-day contact, establishing relationships with them to ensure best practices for their secure environments. Youll guide for quick and consistent adoption, accelerated integrations with new cloud security products, and real-time support and strategy. You have in-depth knowledge of indicators of success, leveraging data and your analytical aptitudes to guide changes, updates, and improvements.

In this role, you will work closely with CISOs, security architects, security engineers, and development operations teams within mid-to-large enterprises, so youll need to feel confident presenting implementation plans to all ranges of technical ability.

Your Impact

  • Lead clients onboarding experience, adoption, and expansion across a range of relationships
  • Develop a strong partnership with customer shareholders, channel partners, andexecutive sponsors to drive product adoption
  • Be a customer advocate in influencing product roadmap and improvements
  • Coach customers on how to establish and implement their Cloud Security change management, governance, the center of excellence programs
  • Identify and escalate risks to the customer and support team to achieve client success
  • Gain a deep understanding of typical business challenges faced by our customers to appropriately map features in their security environments
  • Address and associated business benefits to align with emerging and evolving needs
  • Identify risks to renewals with our clients on an ongoing basis and collaborate with internal teams to remediate client concerns
  • Establish relationships with customer executive sponsors, speaking on a frequent cadence to strengthen relationships while uncovering new opportunities
  • Monitor key performance metrics like customer satisfaction, renewal rate,upsell/cross-sell lead identification, reference-ability, renewal likelihood, adoption, consumption, and customer engagement
  • Leverage key metrics to build a strategic plan to address decreases or negative changes in the metrics listed above
Your Experience
  • 5 years minimum working in pre-sales, account management, customer success, consulting or similar roles related to driving customer success and adoption
  • Experience working with Cloud platforms (Amazon Web Services, Google Cloud Platform, Azure) or in cybersecurity
  • Experience with a SaaS solutions company and/or an enterprise software company
  • Strong consulting and project management skills, with proven results working as a reliable advisor to drive business value for customers
  • Highly data-driven with a dedication to following the process
  • Passionate about driving and tracking a consistent engagement process with all customers in your portfolio
  • Ability to multi-task and work in a dynamic environment with constant change to address emerging security risks and challenges
  • Flexibility for travel up to 50%

The Team

Our Customer Success team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesnt stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission.

Youll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised - in fact, youll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with apointed focus on providing the best customer support in the industry.

Our Commitment

Were trailblazers that dream big, take risks, and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

#LI-CC1

We have other current jobs related to this field that you can find below

  • Customer Success Manager

    1 month ago

    New York, United States Thoughtly Full time

    Job DescriptionJob DescriptionCustomer Success ManagerLocation: Hybrid (Greenwich Village, NYC)JOIN US IN BUILDING THE FUTURE OF AI AGENTS.Hi 👋 – we're Thoughtly, the easiest way for businesses to build AI agents to handle their phone calls. We're backed by top investors and partners from New York to San Francisco. This is your opportunity to...

  • Customer Success Manager

    2 months ago

    New York, United States EXPLO Full time

    Customer Success Manager Explo is looking for a Customer Success Manager to help manage and expand current accounts, while building the foundation for our Customer Success Organization as the first Customer Success hire at the company. You should be passionate about working with customers, have a interest in developing processes, and potentially building a...

  • Customer Success Manager

    1 month ago

    New York, United States Trace One Full time

    Trace One is a global leader in Product lifecycle management (PLM) and compliance solutions within the process manufacturing and retail CPG space. With more than 30 years of industry expertise, we deliver innovative and scalable solutions that support the entire product manufacturing lifecycle and equip our customers to thrive in new markets. Serving more...

  • Customer Success Manager

    2 months ago

    New York, United States Trace One Full time

    Trace One is a global leader in Product lifecycle management (PLM) and compliance solutions within the process manufacturing and retail CPG space. With more than 30 years of industry expertise, we deliver innovative and scalable solutions that support the entire product manufacturing lifecycle and equip our customers to thrive in new markets. Serving more...

  • Customer Success Manager

    2 weeks ago

    New York, United States Trace One Full time

    Trace One is a global leader in Product lifecycle management (PLM) and compliance solutions within the process manufacturing and retail CPG space. With more than 30 years of industry expertise, we deliver innovative and scalable solutions that support the entire product manufacturing lifecycle and equip our customers to thrive in new markets. Serving more...

  • Manager, Customer Success

    2 weeks ago

    New York, United States Radicle Health Full time

    About Radicle Health Radicle Health is a collection of human services software companies created and designed to foster collaboration and experimentation across our teams so that we can collectively better serve our communities. We believe technology is at the root of success in the human services sector, but that no single system can meet the needs of every...

  • Customer Success Manager

    1 week ago

    New York, New York, United States CreatorIQ Full time

    Customer Success ManagerAs a Customer Success Manager, you will serve as the primary liaison with a diverse portfolio of high-value customers, helping them set and achieve their influencer marketing goals using CreatorIQ software and services. You'll build personal relationships with multiple stakeholders, earning their trust and respect through your...

  • Customer Success Manager

    7 days ago

    New York, United States CreatorIQ Full time

    Customer Success Manager As a Customer Success Manager, you will serve as the primary liaison with a diverse portfolio of high-value customers, helping them set and achieve their influencer marketing goals using CreatorIQ software and services. You’ll build personal relationships with multiple stakeholders, earning their trust and respect through your...

  • Customer Success Manager

    4 days ago

    New York, United States Experis Full time

    Our client, an industry leading Technology Company,is seeking a capable Customer Success Manager to help build a customer support team for a new b2b solution. As a Customer Success Manager on the Device Solutions Team, you will be responsible for providing customer support as well as for building and enhancing customer experience processes and mechanisms....

  • Customer Success Manager

    1 month ago

    New York, United States Brightflag Full time

    The Opportunity Brightflag is the fastest growing company in the legal tech space and the #1 rated enterprise legal management product on G2. We're bringing a trailblazing product, which is truly differentiated, to a fast growing market. And we are continuing to invest heavily in product and customer success. This means that our customer success teams...

  • Customer Success Manager

    6 days ago

    New York, United States RepeatMD Full time

    About You: Are you passionate about making a difference and helping businesses thrive? As a Customer Success Manager at RepeatMD, you'll be at the heart of a dynamic team, working collaboratively to drive success for over 2000 customers. Your role will be crucial in helping our clients achieve exceptional performance through our innovative mobile app,...

  • Manager, Customer Success

    2 weeks ago

    New York, United States Justworks Full time

    Who We Are At Justworks, you'll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We're helping businesses get off the ground by enabling them to focus on...

  • Manager, Customer Success

    2 days ago

    New York, United States Justworks Full time

    Who We Are At Justworks, you'll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We're helping businesses get off the ground by enabling them to focus on...

  • Customer Success Manager

    2 months ago

    New York, United States Dreamdata Full time

    Job DescriptionJob DescriptionAbout DreamdataDreamdata is the industry leader in B2B marketing attribution, optimization and automation. Founded by ex-Trustpilot (TRST:LSE) product and engineering leaders starting in 2019 after building the platform internally, Dreamdata is now taking on the complex world of B2B marketing by storm by helping marketing...

  • Customer Success Manager

    3 weeks ago

    New York, United States Dreamdata Full time

    About Dreamdata Dreamdata is the industry leader in B2B marketing attribution, optimization and automation. Founded by ex-Trustpilot (TRST:LSE) product and engineering leaders starting in 2019 after building the platform internally, Dreamdata is now taking on the complex world of B2B marketing by storm by helping marketing leaders optimize and connect their...

  • Customer Success Manager

    2 months ago

    New York, United States Dreamdata Full time

    About Dreamdata Dreamdata is the industry leader in B2B marketing attribution, optimization and automation. Founded by ex-Trustpilot (TRST:LSE) product and engineering leaders starting in 2019 after building the platform internally, Dreamdata is now taking on the complex world of B2B marketing by storm by helping marketing leaders optimize and connect their...

  • Customer Success Manager

    2 months ago

    New York, United States Dreamdata Full time

    About DreamdataDreamdata is the industry leader in B2B marketing attribution, optimization and automation. Founded by ex-Trustpilot (TRST:LSE) product and engineering leaders starting in 2019 after building the platform internally, Dreamdata is now taking on the complex world of B2B marketing by storm by helping marketing leaders optimize and connect their...

  • Manager, Customer Success

    2 weeks ago

    New York, United States Radicle Health Full time

    Job DescriptionJob DescriptionRadicle Health acquires, invests, and operates mission critical human services software (SaaS) companies. We believe that human services agencies and the people they serve deserve functional, modern, and easy-to-use software. And we believe we're the ones to build it. Radicle Health is backed by Alpine Software Group (ASG),...

  • Customer Success Manager

    1 week ago

    New York, United States Brightflag Full time

    The Opportunity Brightflag is the fastest growing company in the legal tech space and the #1 rated enterprise legal management product on G2. We’re bringing a trailblazing product, which is truly differentiated, to a fast growing market. And we are continuing to invest heavily in product and customer success. This means that our customer success teams...

  • Customer Success Manager

    3 weeks ago

    New York, United States Rinsed Full time

    A Day in the Life We are seeking a detail oriented, self-motivated candidate who is excited to work at a fast-growing startup.As the Customer Success Manager, you will onboard, engage, and retain our customers to get the most value out of the Rinsed platform. You will take ownership of the entire customer journey through onboarding and post-onboarding. You...