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Customer Success Manager
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Customer Success Manager
2 weeks ago
New York, United States ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeThe Company:Globally established, best-in-class solution, providing a social & email management platform.AI-powered to optimise everything the user does. It can even run campaigns completely autonomously.A recognised SaaS platform with a positive social and economic impact!The Opportunity:Reporting directly to the COO, you’ll be joining a small, but...
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Customer Success Manager
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Customer Success Manager
1 month ago
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Customer Success Manager
2 weeks ago
New York, United States FlowX Full timeJob DescriptionJob DescriptionFlowX is a leading provider of AI-powered application modernization solutions, dedicated to expediting the digital transformation journey for global financial institutions. Through its innovative solutions, clients realize swift ROI, substantial cost savings, and unlock new revenue opportunities. Recently, FlowX secured the...
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Customer Success Manager
1 month ago
New York, United States FlowX Full timeJob DescriptionJob DescriptionFlowX is a leading provider of AI-powered application modernization solutions, dedicated to expediting the digital transformation journey for global financial institutions. Through its innovative solutions, clients realize swift ROI, substantial cost savings, and unlock new revenue opportunities. Recently, FlowX secured the...
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
4 weeks ago
New York, New York, United States Blue Orange Digital Full timeCompany Overview:Blue Orange Digital is a cloud-based data transformation and predictive analytics development firm with offices in NYC and Washington, DC. From startups to Fortune 500s, we help companies make sense of their business challenges by applying modern data analytics techniques, visualizations, and AI/ML. Founded by engineers, we love passionate...
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Customer Success Manager
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Manager, Customer Success
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Customer Success Manager
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Customer Success Manager
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New York, United States Zoomin Full timeZoomin, based in Tel Aviv, New York and London, backed by top investors including General Atlantic, Bessemer, Salesforce Ventures and Viola Growth, is the leading knowledge orchestration platform, empowering enterprise customers to independently use products to their greatest potential. Zoomin delivers the most relevant, personalized product answers to each...
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
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New York, United States Zoomin Full timeZoomin, based in Tel Aviv, New York and London, backed by top investors including General Atlantic, Bessemer, Salesforce Ventures and Viola Growth, is the leading knowledge orchestration platform, empowering enterprise customers to independently use products to their greatest potential. Zoomin delivers the most relevant, personalized product answers to each...
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Customer Success Manager
2 months ago
New York, United States Zoomin Full timeZoomin, based in Tel Aviv, New York and London, backed by top investors including General Atlantic, Bessemer, Salesforce Ventures and Viola Growth, is the leading knowledge orchestration platform, empowering enterprise customers to independently use products to their greatest potential. Zoomin delivers the most relevant, personalized product answers to each...
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Customer Success Manager
3 months ago
New York, United States Justworks Full timeWho We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on...
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Customer Success Manager
3 weeks ago
New York, United States Darktrace Limited Full timeJob Summary In the Customer Success role, you will be managing a variety of named accounts across our global customer base. You will be responsible for driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. You should have a passion to learn about cyber security and AI, while always wanting to deliver the best...
Manager, Customer Success
2 months ago
Radicle Health acquires, invests, and operates mission critical human services software (SaaS) companies. We believe that human services agencies and the people they serve deserve functional, modern, and easy-to-use software. And we believe we're the ones to build it. Radicle Health is backed by Alpine Software Group (ASG), a leading private equity investor in vertical SaaS businesses.
About Radicle HealthRadicle Health is a collection of human services software companies created and designed to foster collaboration and experimentation across our teams so that we can collectively better serve our communities. We believe technology is at the root of success in the human services sector, but that no single system can meet the needs of every agency. So we've built Radicle Health around this guiding principle. Our companies are 100% committed to their products, their customers, and the individuals their customers serve. But under one roof, our teams can learn from each other, can more quickly test ideas, and can think holistically about our communities and the people at the center of those communities. Learn more at www.radicle-health.com.
Summary:
Radicle Health is looking for a dynamic Manager, Customer Success to join our team. In this player/coach role, you'll lead and inspire a team of Customer Success Managers while managing your own portfolio of clients. Your mission is to build trusted partnerships, drive customer satisfaction, and ensure retention and expansion of our services. You'll have the opportunity to shape the future of customer success at Radicle Health, working collaboratively across departments to deliver exceptional value and innovative solutions. If you thrive in a fast-paced, mission-driven environment and are committed to helping human services organizations succeed, we want to hear from you.
In This Role, You Will:- Provide leadership, coaching, and development to a team of CSMs, ensuring they achieve their goals and grow professionally.
- Maintain and enhance relationships with your personal caseload of clients, driving adoption and demonstrating the value of our services.
- Utilize customer data to inform strategies and continuously improve the customer experience.
- Work closely with colleagues in Customer Experience, Implementation, Billing, and Support to ensure seamless service delivery and address customer needs effectively.
- Implement scalable processes while adapting to the unique needs of each customer, ensuring personalized and impactful interactions.
- Proactively manage customer retention and identify opportunities for renewals, add-ons, and upsells to drive business growth.
- At least 5 years of experience in customer success or a related field, with at least 2 years in a leadership role.
- Proven ability to build and sustain customer relationships that drive success.
- Strong communication skills for setting expectations and conducting business reviews.
- Proficiency in using Salesforce for accurate data tracking and decision-making.
- Experience in renewals, add-on sales, and upsell strategies.
- Proven track record in reducing churn and managing customer risk.
- Ability to consistently meet retention and revenue goals.
- Leadership: Ability to lead, mentor, and develop a high-performing team of Customer Success Managers.
- Customer Relationship Management: Expertise in building and nurturing customer relationships to drive satisfaction and loyalty.
- Analytical Thinking: Proficient in using data and metrics to make informed decisions and improve customer outcomes.
- Cross-Functional Collaboration: Skilled in working with various departments to ensure a cohesive and comprehensive approach to customer success.
- Problem Solving: Ability to identify customer challenges and provide innovative solutions to meet their needs.
- Sales Acumen: Experience in identifying opportunities for renewals, add-ons, and upsells to drive business growth.
- Adaptability: Capable of balancing scalable processes with personalized customer interactions to deliver exceptional service.
- Communication: Excellent verbal and written communication skills for clear and effective interaction with customers and internal teams.
- Location: Fully Remote
Radicle Health and its Operating Companies are Equal Employment Opportunity employers that proudly pursue and hire a diverse workforce. Hiring or employment decisions are not made on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy.
Radicle Health is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Radicle Health does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy.
