Customer Success Manager

3 days ago


New York, United States Rinsed Full time

A Day in the Life
We are seeking a detail oriented, self-motivated candidate who is excited to work at a fast-growing startup.As the Customer Success Manager, you will onboard, engage, and retain our customers to get the most value out of the Rinsed platform. You will take ownership of the entire customer journey through onboarding and post-onboarding. You are responsible for ensuring that Rinsed customers realize the value of Rinsed tools and feel loved.

A typical day for this position at Rinsed includes the following:

Execute the customer journey from the onboarding onward

Become an expert on the Rinsed application and continue to drive adoption through continued proactive outreach

Advise clients on car wash CRM & e-commerce best practices

Gather product feedback and share it with the engineering team

Triage and troubleshoot at-risk accounts and manage escalations as needed

Assist with Customer Support and Customer feature requests

Most importantly, bring your energy and have fun

About You
You are a driven, detail-oriented, team player who has empathy for the customer and takes pride in helping them get the best possible value out of the Rinsed platform. You care deeply about the success of each customer, their clients, and your teammates. You are passionate about learning and growing in a fast paced environment.

You bring the following experience and expertise:

You have a Bachelors degree or equivalent work experience, with 1+ years of experience working in Account Management, Customer Success, Customer Support, Implementation, or a relevant role

You are a multi-tasker and self-starter, with strong time management and prioritization skills

You have proven experience and success in ambiguous situations

You have strong presentation skills and credibility with audiences of all levels

Youre coachable, take extreme ownership, and trust the process

Youre excited to work with a team of low-ego, intellectually-curious, doers

Our Investment in You

By joining as one of our early team members, there is enormous opportunity ahead for you to have an outsized impact and shape the future of Rinsed in this role.

Competitive salary and benefits including unlimited PTO, health / dental / vision insurance and more.

Work closely with our founders and leadership team to drive Customer Success strategy and execute key initiatives.

An incredible team with a great blend of hustle, productivity, and fun

#J-18808-Ljbffr



  • New York, United States Thoughtly Full time

    **Customer Success Manager**: **Location**: Remote or Hybrid (Greenwich Village, NYC) **JOIN US IN BUILDING THE FUTURE OF AI AGENTS.** Hi - we're Thoughtly, the easiest way for businesses to build AI agents to handle their phone calls. We're backed by top investors and partners from New York to San Francisco. This is your opportunity to work at a...


  • New York, United States Thoughtly Full time

    Job DescriptionJob DescriptionCustomer Success ManagerLocation: Hybrid (Greenwich Village, NYC)JOIN US IN BUILDING THE FUTURE OF AI AGENTS.Hi 👋 – we're Thoughtly, the easiest way for businesses to build AI agents to handle their phone calls. We're backed by top investors and partners from New York to San Francisco. This is your opportunity to...


  • New York, United States EXPLO Full time

    Customer Success Manager Explo is looking for a Customer Success Manager to help manage and expand current accounts, while building the foundation for our Customer Success Organization as the first Customer Success hire at the company. You should be passionate about working with customers, have a interest in developing processes, and potentially building a...


  • New York, United States Dashlane Full time

    **About Dashlane** Dashlane's mission is to make security simple for millions of organizations and their people. We empower businesses of every size to protect company and employee data while helping everyone easily log in to the accounts they need—anytime, anywhere. Over 17 million users and 20,000 businesses in 180 countries use Dashlane for a faster,...


  • New York, United States Thoughtly Full time

    Job DescriptionJob DescriptionCustomer Success ManagerLocation: Remote or Hybrid (Greenwich Village, NYC)JOIN US IN BUILDING THE FUTURE OF AI AGENTS.Hi 👋 – we're Thoughtly, the easiest way for businesses to build AI agents to handle their phone calls. We're backed by top investors and partners from New York to San Francisco. This is your...


  • New York, United States Trace One Full time

    Trace One is a global leader in Product lifecycle management (PLM) and compliance solutions within the process manufacturing and retail CPG space. With more than 30 years of industry expertise, we deliver innovative and scalable solutions that support the entire product manufacturing lifecycle and equip our customers to thrive in new markets. Serving more...


  • New York, United States Trace One Full time

    Trace One is a global leader in Product lifecycle management (PLM) and compliance solutions within the process manufacturing and retail CPG space. With more than 30 years of industry expertise, we deliver innovative and scalable solutions that support the entire product manufacturing lifecycle and equip our customers to thrive in new markets. Serving more...


  • New York, United States Integral Ad Science Full time

    We're looking to hire a passionate and motivated Customer Success Manager to lead satisfaction, retention, adoption, operations and revenue efforts across Integral Ad Science's partners. You will drive our approach to account success. You will be at the heart of our customer operations and a crucial part of our Customer Success team. **What You'll Do**: -...


  • New York, United States Trilogy International Full time

    As a Customer Success Manager, you will play a critical role in driving customer satisfaction and retention. You will be the primary point of contact for our customers, helping them to fully leverage our platform and achieve their business goals. You will work closely with our product, sales, and support teams to ensure a cohesive and excellent customer...


  • New York, United States Vaco Full time

    Job Title: Customer Success Manager Location: USA (100% Remote) About Us: Our cilent is a venture-backed organization in hyper-growth mode, headquartered in New York City with all US-based positions being 100% remote. Founded by innovative practitioners to solve massive-scale cybersecurity challenges, they are disrupting the cybersecurity operations market...


  • New York, New York, United States Catalyst Inc. Full time

    Company OverviewCatalyst is the world's most intuitive Customer Success Platform (CSP), and was built by an experienced group of industry leaders. Our software integrates with the tools that CS teams are already using to provide one centralized view of customer data. Customer Success Managers can subsequently take the right actions to prevent churn, increase...


  • New York, United States Confetti LLC Full time

    Confetti is looking for a Customer Success Manager (CSM) to join our new and expanding Customer Success team. Pave the journey for the future of corporate events while leading the infrastructure that will support Confetti to achieve predictable revenue. This role will take our large and growing user base of nearly 8,000 customers (20,000+ teams!) and help...


  • New York, United States Brightflag Full time

    The Opportunity Brightflag is the fastest growing company in the legal tech space and the #1 rated enterprise legal management product on G2. We're bringing a trailblazing product, which is truly differentiated, to a fast growing market. And we are continuing to invest heavily in product and customer success. This means that our customer success teams...


  • New York, United States MPCH Full time

    About MPCH MPCH specializes in cutting-edge cryptographic storage solutions designed to provide maximum security for enterprises' most sensitive digital assets, including cryptographic keys, secrets and private data. Our approach integrates multiple layers of both physical and cyber defenses to establish fortified security measures based on zero-trust and...


  • New York, United States Dreamdata Full time

    About Dreamdata Dreamdata is the industry leader in B2B marketing attribution, optimization and automation. Founded by ex-Trustpilot (TRST:LSE) product and engineering leaders starting in 2019 after building the platform internally, Dreamdata is now taking on the complex world of B2B marketing by storm by helping marketing leaders optimize and connect their...


  • New York, United States Dreamdata Full time

    Job DescriptionJob DescriptionAbout DreamdataDreamdata is the industry leader in B2B marketing attribution, optimization and automation. Founded by ex-Trustpilot (TRST:LSE) product and engineering leaders starting in 2019 after building the platform internally, Dreamdata is now taking on the complex world of B2B marketing by storm by helping marketing...


  • New York, United States Dreamdata Full time

    About DreamdataDreamdata is the industry leader in B2B marketing attribution, optimization and automation. Founded by ex-Trustpilot (TRST:LSE) product and engineering leaders starting in 2019 after building the platform internally, Dreamdata is now taking on the complex world of B2B marketing by storm by helping marketing leaders optimize and connect their...


  • New York, United States Perchwell Full time

    Location - New York Office Type - Full time Department - Customer Success Compensation $95K - $130K - Offers Equity **Who We Are** Perchwell is the premier workflow software and data platform for real estate professionals and consumers. Based on the industry’s foundational data, Perchwell builds a modern software suite to empower real estate...


  • New York, United States Catalyst Inc. Full time

    Company Overview Catalyst is the world’s most intuitive Customer Success Platform (CSP), and was built by an experienced group of industry leaders. Our software integrates with the tools that CS teams are already using to provide one centralized view of customer data. Customer Success Managers can subsequently take the right actions to prevent churn,...


  • New York, United States MPCH Full time

    About MPCH MPCH specializes in cutting-edge cryptographic storage solutions designed to provide maximum security for enterprises' most sensitive digital assets, including cryptographic keys, secrets and private data. Our approach integrates multiple layers of both physical and cyber defenses to establish fortified security measures based on zero-trust and...