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Associate Customer Service Representative
2 months ago
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
About this role:
Wells Fargo is seeking an Associate Customer Service Representative in Consumer Lending. Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it's buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending; Auto; Cards, Retail and Merchant Services; Personal Lending; Consumer Lending Control; and Consumer Lending Shared Services. Find out why we're the #1 financial services company to grow YOUR career. Apply today.
In this role, you will:
Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
Regularly receive direction from supervisor and escalate questions and issues to more senior employees
Interact with team on basic information, plus internal or external customers
Additional Qualifications/Responsibilities
Required Qualifications:
- 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues.
- Ability to execute in a fast paced, high demand, metric driven call center environment.
- Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy.
- Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers.
- Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information.
- Knowledge, understanding and experience of internet, mobile, and social media technology.
- Must be able to attend full duration of required training period
- This position is not eligible for Visa sponsorship.
- Ability to work additional hours as needed
- Schedule may be eligible for a shift differential under the terms of the shift differential policy
- Must work on-site at the location posted
- Training class will be for 7 weeks. Training hours are 88:30am-5:00pm Monday-Friday.
- You are required to attend the full duration of this paid 7 weeks of training.
- We're open 24 hours a day. Your regular work schedule will be based on business need and may include working some weekends and some holidays.
- Start date - September 3, 2024
- 2150 W Pinnacle Peak Road, Phoenix, AZ 85027
- 10 Aug 2024
- Job posting may come down early due to volume of applicants.
