Customer Service Representative

3 weeks ago

Phoenix, United States Phoenixpackagingpa Full time

The Customer Service Representative will act as a liaison between customers and the sales representatives, providing product and services information, and resolving any emerging problems that our clients face with accuracy and efficiency. Must be personable with customers and sales reps, knowledgeable about products and services, and adept at problem solving. Enter orders in a timely and expeditious manner, recording order information accurately and efficiently. The Customer Service Representative must have a basic knowledge and understanding of math skills, including but not limited to reading and using a measuring tape, converting between decimals and fractions, etc. Essential Functions Operates computers programmed with order processing software to record, store, retrieve, and analyze information. Uses sophisticated software programs to generate and process orders. Prepares, processes, and monitors various documents such as orders, emails, and faxes to determine and disseminate information accordingly; writes up quotes and processes orders; creates and maintains computer files; pulls corresponding spec sheets, records information for processing, and checks specifications for accuracy. Creates and monitors customer files in a neat, orderly fashion, filing accurately. Contacts current and prospective customers to acknowledge and confirm orders, pricing, and delivery dates; writes up orders for call-in customers; pulls spec sheets, checks, and records information. Performs in a manner that will prevent errors and omissions. Provides timely and accurate information to incoming customer status and product knowledge requests. Works closely with the credit department to resolve disputed credit items; files Non-Compliance forms. Provides timely feedback to the company regarding service failures or customer concerns. Partners with the sales team to meet and exceed customers' expectations. Follows up with shipping and receiving to assure timeliness of deliveries. Places or cancels orders with customers, informs sales reps of cancellations and/or problems, late deliveries, and quality issues. Speaks with sales reps and customers defining order criteria, due dates, issues, and problems. Suggestively sells other products and services. Works with sales reps to ensure proper customer service is being delivered. Provides accurate, valid, and complete information. Follows communication procedures, guidelines, and policies. Demonstrates organizational skills and filing aptitude. Exhibits technical capacity, strong math skills, and analytical skills. Maintains thoroughness, attention to detail, and accuracy. Demonstrates time management skills. Exhibits communication proficiency, strong telephone communication skills, and strong writing and grammar skills. Maintains accuracy, personal effectiveness, and credibility. Demonstrates ethical conduct. Exhibits project management and problem-solving skills. Supervisory Responsibility This position requires self-supervisory skills. The individual must be attuned to all aspects of customer requests, information, and order processing; confidentiality and non-disclosure of information agreements must be signed. This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, copiers, phones, filing cabinets, and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. These tasks may include but are not limited to: Sitting at a desk for up to 8 hours/day. Standing for extended periods of time to perform tasks such as filing. Walking up and down stairs to the manufacturing plant or other areas of the building as needed. Position Type/Expected Hours of Work Some flexibility is allowed in hours. Must work 40 hours per week to obtain full-time status. Employees must be available for the core of the work to be done from 8:00 AM to 4:30 PM. This is a full-time position. Hours are Monday through Friday 8:00 AM to 4:30 PM. Weekends - Saturday will be occasionally required. Travel Minimum travel required to customer locations and vendors. Required Education and Experience Associates degree in Business Administration, Management, and/or Two Years of Customer Service/Sales Service related experience. Bachelor's Degree in Business or Engineering; experience in the corrugated industry is helpful but not mandatory. Ability to read, speak, and write English; must have strong math skills, strong vocabulary, and grammatical skills. Training experience in computer applications. Phoenix/Packaging is an equal opportunity employer. #J-18808-Ljbffr

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