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Customer Service Representative

3 months ago

Phoenix, United States TENTIAL Full time
Job DescriptionJob Description


Company Benefits

  • Incredible career opportunity with a company who values their employees.
  • Benefits included from the beginning of your employment.
  • Incredible company culture with great growth opportunities
  • Voted a top 10 company to work for in Arizona
    • Company sponsored events
    • Lunches provided in-office Tuesday - Thursday
  • Non-sales - office position.

Customer Service Representative Requirements

  • Minimum of 3 years of experience in customer service in a high volume, fast-paced environment (preferred)
  • Detail Oriented, Team Player, Effective Communicator
  • You are interested in a fast-growing and innovative insurance carrier that specializes in the high-net-worth market
  • Associates or Bachelors preferred

Customer Service Representative Job Description
Our client, a leading High Net Worth Insurance company, is seeking several individuals to join their team as Broker Services Associates. The Broker Services team is a non-sales team that strives to deliver exceptional service to independent broker partners and Underwriters while setting the standard of service excellence & exceptional individual performance for the team. The work is high-volume, but wide-ranging from assisting the brokers produce compelling quotes, to evaluating and executing on endorsements.

As a Customer Service Representative, you will be responsible for:

  • Delivering unparalleled service that fuels our clients growth
  • Building relationships both internally and with our clients broker partners that will enhance their ability to provide an efficient service experience for members and brokers
  • Partner with the underwriting team and other teams across the organization
  • Reviewing requests for quotes that come through our clients platform via Salesforce
  • Follow up with Brokers for additional information and providing excellent service to the Broker partners
  • Take request for quotes, review all the information, and enter all appropriate info into the quoting system
  • Enter all client data and quotes into the internal database
  • Producing compelling quotes through a variety of channels and promote the company differentiator to drive member acquisition
  • High attention to detail is key and providing excellent levels of service to their brokers is necessary
  • Leveraging the experience and expertise of our client to manage the full-cycle endorsement process quickly and accurately
  • Communicate with Brokers via email daily
#LI-BA1 #RapidHire #ZRCompany DescriptionHeadquartered in Annapolis, Maryland, Tential offers three models for unlimited possibilities: IT Professional Services, IT Workforce Solutions, and Recruitment Process Outsourcing for service roles. We come through when it counts, guiding resource strategies from discovery to delivery with speed and confidence.Company DescriptionHeadquartered in Annapolis, Maryland, Tential offers three models for unlimited possibilities: IT Professional Services, IT Workforce Solutions, and Recruitment Process Outsourcing for service roles. We come through when it counts, guiding resource strategies from discovery to delivery with speed and confidence.