Call Center Representative

2 months ago

Louisville, United States SENTA Partners Full time
Description

SENTA Partners is a leading management services organization specializing in providing comprehensive support to ENT and Allergy private practices across the southern and southeastern United States. Our mission is to enhance the operational efficiencies and financial performance of our partner practices, allowing physicians to focus on delivering exceptional patient care. We are committed to fostering a collaborative and supportive work environment where our employees can thrive and grow.

We are seeking a highly motivated and customer-focused Call Center Representative to join our dynamic team at [Your Company Name]. The Call Center Representative will serve as the first point of contact for patients and play a crucial role in delivering exceptional customer service. This role requires strong communication skills, attention to detail, and the ability to handle multiple tasks efficiently in a fast-paced environment.

Key Responsibilities:

Patient Interaction:

- Answer inbound calls promptly and professionally.

- Schedule, reschedule, and confirm patient appointments.

- Provide information about services, procedures, and treatments offered.

- Address patient inquiries and concerns with empathy and professionalism.

Administrative Duties:

- Verify and update patient information in the electronic medical records (EMR) system.

- Assist with insurance verification and authorization processes.

- Document and escalate patient complaints or issues to the appropriate department.

- Coordinate with clinical staff to ensure seamless patient flow and care.

Communication:

- Handle outbound calls for appointment reminders, follow-ups, and patient satisfaction surveys.

- Communicate effectively with patients, caregivers, and medical staff.

- Relay messages accurately and promptly to the appropriate personnel.

Qualifications:

Education:

- High school diploma or equivalent required.

- Additional certification or training in customer service or medical office administration is a plus.

Experience:

- Previous experience in a call center, customer service, or medical office setting is preferred.

- Familiarity with ENT and Allergy medical terminology is advantageous.

Skills:

- Excellent verbal and written communication skills.

- Proficiency in using computer systems and software, including EMR systems.

- Strong organizational skills and the ability to multitask.

- Ability to work independently and as part of a team.

- Bilingual skills (English/Spanish) are a plus.

Benefits:

- Competitive salary and benefits package.

- Health, dental, and vision insurance.

- Paid time off and holidays.

- Opportunities for professional development and growth.

Requirements

  • High School Diploma or General Education Degree (GED) required.
  • Knowledge of standard clinic practices, policies and procedures.
  • Six months of customer service or call center experience preferred.

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