Appointment Coordinator

3 weeks ago

Austin, United States Texas Children's Hospital Full time
Job Description

We are searching for an Appointment CoordinatorTo handle incoming calls and requests from patients and physicians for referrals and scheduling appointments for multiple patient care teams throughout the Texas Children's Hospital System, utilizing a computerized registration and scheduling system and multiple software applications. To identify a unique patient identification number (medical record number) to track a patient's care throughout TCH IDS and facilitate the billing of hospital charges, to register patients and obtain correct demographic and insurance information (this includes parent/guardian information). To educate and communicate to patient families or responsible parties arrival times, how to cancel and reschedule an appointment, and all other necessary information to streamline the process for patient arrival. The intake and appointment coordinator represents the organization in contacts with internal and external customers by obtaining and giving information, scheduling, interpreting and interceding as directed.

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Job Duties & Responsibilities

•Responsible for accurately and completely recording and communicating information from customer

•Demonstrates excellence in oral communication and proper phone etiquette as the first contact point for referring physicians. Answers calls and appropriately screens and route the call to the designated coordinator.

•Obtains complete and detailed information from callers and completes the Consult Sheet for referrals (demographics, insurance, referral details, some prenatal history).

•Promptly and accurately register patients in the TCH systems. Also calls and registers patients for admission, procedure, or delivery.

•Requests records from referring physicians; obtains the necessary authorizations per HIPAA guidelines. Forwards referral records to the coordinator and accurately documents this on the Consult Checklist.

•Enters patient information in the Databases in a timely manner. Conducts maintenance and regular updates to databases, obtains queries from database.

•Assists the coordinators in conducting predetermination of coverage and preauthorization of diagnostic and treatment procedures as directed.

•Schedules ultrasound, MRI, echocardiography, and other evaluation/diagnostic procedures as directed.

•Coordinates/schedules consults with the multidisciplinary team specialists as needed.

•Informs coordinators or back-up personnel when unable to pick up center calls and responsible for securing coverage of calls while away from the desk or office.

•Faxes reports, physician consult notes or referral letters and clinical coordinators' letters to referring and primary physicians as directed.

•Assists patients with obtaining and or arranging appropriate nearby housing including the Ronald McDonald House.

•Demonstrates a mastery of multiple computer software applications.

•Handles incoming calls for appointments from patients, internal staff and physicians in a courteous, professional, and timely manner.

•Assists the clinical coordinators in scheduling patients for testing or procedures.

•Participates in office/department team activities and observes established internal policies.

As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards

Requirements

•H.S. Diploma or GED

•2 years of experience with appointment scheduling and coordination or other related healthcare experience

About Us

Texas Children's first health care location in Austin, Texas Children's Urgent Care West Gate, opened in March 2018, providing high quality pediatric-focused care after hours and on weekends. There are now more than 10 Texas Children's Pediatric primary care practices in the greater Austin area bringing world-class pediatric services to children and their families. Our Specialty Care Center in Austin includes a multidisciplinary group of pediatric specialists committed to providing comprehensive care across a wide spectrum of services, including allergy and immunology, cardiology, ophthalmology, rheumatology, pulmonology, neurology, and more. Texas Children's also plans to build a 360,000-square-foot freestanding hospital for children and women, set to open in 2024.

Our thoughtful expansion into Austin will help support a pediatric population of more than half a million and keep kids healthy and happy from birth to adulthood.

To join our community of more than 14,000 dedicated team members, visit texaschildrenspeople.org. You can also learn more about our amazing culture at infinitepassion.org.

Texas Children's is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

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