Learning Specialist II

2 weeks ago

Hialeah, United States Alorica Full time

**At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.** **JOB SUMMARY** Performs work educating, testing, and coaching new hires to a specified account using curricula and materials specialized to a particular account. Direct supervision is exercised over subordinate personnel. **JOB RESPONSIBILITIES** • Conducts new hire, program revision and remedial training following instructional guides • Evaluates trainee performance • Provides written evaluations of employee performance to management as required • Maintains positive, consistent communication with departments and corporate staff • Reports on progress of assigned projects to Training Manager • Maintains ongoing dialogue with department heads as needed • Maintains accurate training records **OTHER RELATED DUTIES** • Perform other duties as assigned **Minimum Education and Experience:** • Possession of a High School Degree, GED or other equivalent education; Associates degree preferred • Two (2) years’ experience in training and/or customer call center experience **Knowledge, Skills and Abilities:** • Demonstrated knowledge of adult learning techniques and best practices in training delivery • Demonstrated knowledge of specific account provisions, products, and policies • Ability to communicate effectively both orally and in writing • Excellent listening skills • Demonstrated proficiency of presentation skills • A wide degree of creativity and latitude is expected • Knowledge of Microsoft Word, Excel, and PowerPoint **Work Environment:** • Ability to work in a fast paced, ever changing environment **Physical Demands:** • Some domestic travel • Ability to stand while conducting training classes • Ability to travel to centers to deliver training or to monitor, evaluate and coach team members _We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, Tennessee, Texas, Utah, and West Virginia._ **Equal Opportunity Employer – Veterans/Disabled**

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