Learning Specialist II

JOB SUMMARY

Performs work educating, testing, and coaching new hires to a specified account using curricula and materials specialized to a particular account. Direct supervision is exercised over subordinate personnel.

 JOB RESPONSIBILITIES
• Conducts new hire, program revision and remedial training following instructional guides
• Evaluates trainee performance
• Provides written evaluations of employee performance to management as required
• Maintains positive, consistent communication with departments and corporate staff
• Reports on progress of assigned projects to Training Manager
• Maintains ongoing dialogue with department heads as needed
• Maintains accurate training records

OTHER RELATED DUTIES
• Perform other duties as assigned

Minimum Education and Experience: 
• Possession of a High School Degree, GED or other equivalent education; Associates degree preferred
• Two (2) years’ experience in training and/or customer call center experience

Knowledge, Skills and Abilities:
• Demonstrated knowledge of adult learning techniques and best practices in training delivery
• Demonstrated knowledge of specific account provisions, products, and policies
• Ability to communicate effectively both orally and in writing
• Excellent listening skills
• Demonstrated proficiency of presentation skills
• A wide degree of creativity and latitude is expected
• Knowledge of Microsoft Word, Excel, and PowerPoint

Work Environment:
• Ability to work in a fast paced, ever changing environment

Physical Demands:
• Some domestic travel
• Ability to stand while conducting training classes
• Ability to travel to centers to deliver training or to monitor, evaluate and coach team members

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