Temporary B2B and Direct Sales Customer Service Specialist

3 weeks ago


Omaha, United States Omaha Steaks Full time

This position is on-site in Omaha, Nebraska.Job Summary:Provide customer service and sales support to internal sales representatives and customers. Works with the sales staff to ensure customer expectations are met. Works with supervisor to create processes to increase efficiency.Areas of Responsibility:Serves customers and sales team by handling customer service inquiries and resolving order issues for B2B and the Steak Advisor Team (Account Managers)Schedules call back requests for agentsMonitors agents schedules and reassigns pending callbacks if neededHelps monitor support queues for requests to be handled or referred to other areas of the company for resolutionAssist Operations Team with various reporting tasksSpecial projects as time permitsKnowledge, Skills and Abilities:High School diploma or equivalent2-4 year college degree or equivalent preferred in Business or Marketing1 year of customer service experience in a sales environment preferred Strong phone and data entry skills Experience with MS Office and InternetExperience with Salesforce, other sales databases AS400 knowledge preferred not required



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