Service Coordinator

1 month ago

WilkesBarre, United States Service Access & Management, Inc. Full time
Join us and be part of a team that values dedication, innovation, and compassion. Together, we can create a brighter future for those we serve.

About Us: Join a dynamic and compassionate team dedicated to making a positive impact in the lives of children and families. As a private non-profit organization, we are committed to leaving everyone we meet better off. We provide a supportive and inclusive environment that fosters professional growth and development.

What We Offer:
  • Professional Development: Opportunities for continuous learning and career growth.
  • Flexible Working Arrangements: Work-life balance with flexible scheduling options.
  • Generous Paid Time Off: Inclusive of vacation, personal, and sick leave.
  • Comprehensive Health Benefits: No monthly premium for employee-only medical care.
  • Retirement Plan: Employer matching 401(k) to help you plan for your future.
  • Dental and Vision Coverage: Employer-sponsored plans to keep you healthy and well.
Position Description

Summary of Responsibilities:

Under the general direction of the Case Management Supervisor, this person provides Case Management for the people served. This person is proficient in the use of a personal computer and is adept at handling multiple tasks at one time. This person has expertise in providing good customer service. This person is expected to exercise initiative and judgment in discharging responsibilities. Duties are conducted in accordance with all existing policies, procedures, and regulations and in accord with the Mission and Values of the Company.

Essential Functions:
  • Request/complete service authorizations
  • Comply with all OCDEL standards
  • Conduct Family Service Plan Process
  • Ensure quality and compliance
  • Participate in Multi-Disciplinary Team
  • Complete referrals to agencies
  • Facilitate Transition Plan
  • Promote client satisfaction
  • Complete/update service plan
  • Maintain positive relationships
  • Complete written documentation

Personal Characteristics:

Independent, Tech-Savvy, Responsive, Kind, Ethical, Motivated, Active Listener, Life-Long Learner, Adaptable, Confidential, Resourceful, Values, & Trustworthy

Education and Experience:

Bachelor's Degree in Early Childhood Education, Psychology, or a related field.

Or

An associate's degree, or 60 credit hours, from an accredited college or university in early intervention, early childhood special education, early childhood education, child development, special education, family counseling, family studies, social welfare, psychology, or other comparable social sciences, and 3 years of full-time or full-time-equivalent experience working with or providing counseling to children, families or individuals with disabilities.

Employment Requirements:

Automobile and Valid Insurance, Valid Pennsylvania Driver's License, acceptable Motor Vehicle Record Check, Act 33 and Act 34 Clearances, FBI Fingerprint Clearance, Social Security Card, Immigration and Naturalization (I-9), Drug Screening Clearance

Working Conditions:

Prolonged periods working on a computer in an open office environment, comfortable communicating through virtual technology, work may be required at nights and on weekends, travel throughout the region, travel may be in adverse weather conditions, must be able to lift up to 15 pounds.

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