Patient Service Representative, Emergency Department
3 weeks ago
Overview Patient Service Representative, Emergency Department 40 hours per week, evening shift JOB SUMMARY: The Patient Services Representative (PSR) is responsible for completing patient registration duties including but not limited to collecting and validating accurate patient demographic and insurance information, obtaining pre-certification or authorization as required, and entering all necessary information into Atrium Health Wake Forest Baptist (AHWFB) ADT system. The PSR is responsible for informing the patient of their estimated liability, collecting patient liabilities, identifying patients in need of financial assistance and referring patients to financial counseling as necessary. This position requires multi-tasking and effective problem solving skills. It is expected that the PSR will foster positive relationships with all patients in an effort to provide quality service. Bilingual preferred. EDUCATION/EXPERIENCE: High School Diploma or GED required and three years of healthcare or customer service experience. Patient Access (Scheduling, Registration and Financial Clearance), Insurance verification, billing or certified medical assistant experience preferred. LICENSURE, CERTIFICATION, and/or REGISTRATION: N/A ESSENTIAL FUNCTIONS: Greets patients arriving for their appointments. Monitors patient flow to ensure patients are cared for in the most efficient and courteous manner. Ensures all patient demographic and insurance information is complete and accurate Completes the registration process on walk-in patients, verifies and / or updates patient demographic and insurance information if changes or additions have occurred Verifies insurance benefits. Obtains, calculates and collects the patient’s out of pocket financial liability. Requests and collects past due and present balances or estimates due Follows the Financial Clearance policy for non-urgent patient services if financial clearance has not been completed or authorization has not been obtained, when appropriate Identifies patients in need of financial assistance and refers patients to Financial Counselor Performs visit closure, including but not limited to checking out patients, scheduling follow-up appointment(s), collecting additional patient responsibility (when applicable) and providing patient with appropriate documents. Maintains knowledge of and reference materials of the following: Medicare, Medicaid and third-party payer requirements, guidelines and policies, insurance plans requiring pre-authorization/referral and a list of current accepted insurance plans. Proactively communicates issues involving customer service and process improvement opportunities to management Meets productivity requirements to ensure excellent service is provided to customers Meets or exceeds performance expectations of 98% accuracy rate and established department productivity measurements. Maintains excellent public relations with patients, families, and clinical staff as well as demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information SKILLS & QUALIFICATIONS: Ability to identify and understand issues and problems. Examines data and draws logical conclusions based on information available Knowledge and ability to articulate explanations of Medicare, HIPAA, and EMTALA rules and regulations and comply with updates on insurance pre-certification requirements Mathematical aptitude, effective oral and written communication skills and critical thinking skills Understanding of basic human anatomy, medical terminology and procedures for application in the patient referral, pre-certification and authorization processes. Ability to speak effectively to customers or employees of the organization; presents a pleasant, professional demeanor and image during telephone conversation Ability to handle sensitive and confidential information according to internal policies Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals Experience with Microsoft Outlook, Word and Excel and ADT software Ability to write routine correspondence, calculate figures and amounts such as discounts and percentages Must be able to work with minimal supervision, to problem solve in a high profile and high stress area and interact positively with all internal and external customers while possessing the ability to determine priority of work WORK ENVIRONMENT: Exposed to a normal office environment. Must be able to sit the majority of the workday. Occasionally lifts up to 10 lbs. Operates all equipment necessary to perform the job #J-18808-Ljbffr
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Patient Service Representative
3 weeks ago
Winston-Salem, United States Atrium Health Full timeOverview JOB SUMMARY: The Patient Services Representative I puts their heart into their work every day. Our representatives lead with empathy and are passionate about showing compassion, ensuring quality work, and providing patients with a stress-free experience while they are registered for healthcare services. Whether it’s making patients more...
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Patient Service Representative
5 days ago
Winston-Salem, United States Triangle Visions Optometry Full time $16Job DescriptionJob DescriptionJoin Triangle Visions as a Patient Service Representative in Winston-Salem, NC!Are you a great communicator with a passion for healthcare? Triangle Visions invites you to join our team as a Patient Service Representative.Why Work With Us?- Work-Life Balance: Enjoy a supportive Monday - Friday schedule.- Competitive Compensation:...
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Patient Service Representative
1 week ago
Winston Salem, United States Carolinas Fertility Institute, P.A. Full timeAbout us Carolinas Fertility Institute, P.A. is passionate about fertility. We have the opportunity to positively impact lives every day! From the moment a patient takes the first step, we care. We also care that our employees' lives are positively impacted through excellent compensation, benefits, transparency, and communication. Join us and make a...
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Patient Service Representative
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Winston-Salem, United States Carolinas Fertility Institute, P.A. Full time*About us*Carolinas Fertility Institute, P.A. is passionate about fertility. We have the opportunity to positively impact lives every day! From the moment a patient takes the first step, we care. We also care that our employees' lives are positively impacted through excellent compensation, benefits, transparency, and communication. Join us and make a...
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Patient Service Representative
4 days ago
Winston Salem, United States Carolinas Fertility Institute, P.A. Full timeAbout us Carolinas Fertility Institute, P.A. is passionate about fertility. We have the opportunity to positively impact lives every day! From the moment a patient takes the first step, we care. We also care that our employees' lives are positively impacted through excellent compensation, benefits, transparency, and communication. Join us and make a...
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Patient Service Representative
1 hour ago
Winston-Salem, United States Carolinas Fertility Institute, P.A. Full timeAbout us Carolinas Fertility Institute, P.A. is passionate about fertility. We have the opportunity to positively impact lives every day! From the moment a patient takes the first step, we care. We also care that our employees' lives are positively impacted through excellent compensation, benefits, transparency, and communication. Join us and make a...
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Winston-Salem, United States Atrium Health Full timeOverview Patient Service Representative Available Locations: Lexington and Salisbury locations Wake Forest Baptist Health is a pre-eminent academic health system based in Winston-Salem, North Carolina. Wake Forest Baptist’s two main components are an integrated clinical system – anchored by Wake Forest Baptist Medical Center, an 885-bed tertiary-care...
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Patient Service Representative
3 weeks ago
Salem, United States Bestmeduc Full timeThe Patient Service Representative is responsible for providing exceptional customer service, along with performing patient pre-admission, admission, transfer, and discharge activities. The ideal candidate is energetic, flexible, has a positive attitude and above all else, has a passion for patient care. Individuals in this role collect and validate patient...
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Winston-Salem, United States Atrium Health Full timeOverview Patient Service Representative Available Locations: High Point and Greensboro locations Wake Forest Baptist Health is a pre-eminent academic health system based in Winston-Salem, North Carolina. Wake Forest Baptist’s two main components are an integrated clinical system – anchored by Wake Forest Baptist Medical Center, an 885-bed...
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Winston-Salem, United States Atrium Health Full timeOverview Patient Service Representative Available Locations: Winston-Salem and Davie locations Wake Forest Baptist Health is a pre-eminent academic health system based in Winston-Salem, North Carolina. Wake Forest Baptist’s two main components are an integrated clinical system – anchored by Wake Forest Baptist Medical Center, an 885-bed tertiary-care...
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Patient Nutrition Representative
2 weeks ago
Winston-Salem, United States Atrium Health Full timeOverview JOB SUMMARY : Responsible for delivering and picking up patient meal trays to/from patient rooms as well as transporting patient meal carts to/from kitchen. Responsibilities also include cleaning equipment. EDUCATION/EXPERIENCE: High school diploma or GED preferred. Customer service experience required. ESSENTIAL FUNCTIONS: Delivers, serves,...
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Patient Service Representative
1 week ago
Winston Salem, NC, United States Carolinas Fertility Institute, P.A. Full timeAbout us Carolinas Fertility Institute, P.A. is passionate about fertility. We have the opportunity to positively impact lives every day! From the moment a patient takes the first step, we care. We also care that our employees' lives are positively impacted through excellent compensation, benefits, transparency, and communication. Join us and make a...
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Registered Nurse, RN
4 weeks ago
Winston-Salem, United States Leoforce Full timeRole : Registered Nurse, RN - Emergency DepartmentSign-on bonus available up to $30,000 and Relocation up to $7,500!Schedule: FT - 36 -7:00pm-7:00amDepartment: Emergency DepartmentLocation: Forsyth Medical Center - Winston Salem, NCWhy become a Registered Nurse at Novant Health?Clinical Ladder Program to help you advance your nursing career.Recognized by...
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Registered Nurse, RN
4 weeks ago
Winston-Salem, United States Leoforce Full timeRole : Registered Nurse, RN - Emergency DepartmentSign-on bonus available up to $30,000 and Relocation up to $7,500!Schedule: FT - 36 -7:00pm-7:00amDepartment: Emergency DepartmentLocation: Forsyth Medical Center - Winston Salem, NCWhy become a Registered Nurse at Novant Health?Clinical Ladder Program to help you advance your nursing career.Recognized by...
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Registered Nurse, RN
4 weeks ago
Winston Salem, United States Leoforce Full timeRole : Registered Nurse, RN - Emergency DepartmentDo you have the following skills, experience and drive to succeed in this role Find out below.Sign-on bonus available up to $30,000 and Relocation up to $7,500!Schedule: FT - 36 -7:00pm-7:00amDepartment: Emergency DepartmentLocation: Forsyth Medical Center - Winston Salem, NCWhy become a Registered Nurse at...
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Patient Service Representative, Gastroenterology
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Salem, Oregon, United States North Shore Physicians Group(NSPG) Full timeAbout UsNorth Shore Physicians Group (NSPG), the largest multi-specialty physicians group north of Boston, is a leader in innovative practices. We are explorers at heart Here, ideas come from everyone-to the benefit of everyone we serve.We continually seek the best ways to streamline care for both patients and providers. Our medical team of more than 400...
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Registered Nurse, RN
4 weeks ago
Winston-Salem, United States Leoforce Full timeRole: Registered Nurse, RN - Emergency Department (PRN)Sign-on bonus available up to $15,000 and Relocation up to $7,500!Schedule: Part-Time - 24 - 7:00pm - 7:00amDepartment: Emergency RoomLocation: Forsyth Medical Center - Winston Salem, NCQualificationsGraduate of an accredited school of nursing required.Associate or Bachelor's degree in nursing...
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Customer Service Representative
3 weeks ago
Winston-Salem, United States Atrium Health Full timeOverview Job Summary: Supports patients with billing concerns under Patient Financial Services (PFS) management. Answers incoming calls and resolves billing issues promptly and accurately. Performs specialized duties and assists management with daily activities. Maintains thorough knowledge of department tasks to cover for absent team members. Assists...
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Registered Nurse, RN
4 weeks ago
Winston Salem, United States Leoforce Full timeRole: Registered Nurse, RN - Emergency Department (PRN)Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunitySign-on bonus available up to $15,000 and Relocation up to $7,500!Schedule: Part-Time - 24 - 7:00pm - 7:00amDepartment: Emergency RoomLocation: Forsyth Medical Center - Winston Salem,...
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Salem, Oregon, United States Salem Health Full timeAbout Salem HealthSalem Health is a leading healthcare provider dedicated to delivering exceptional patient care and services. Our commitment to innovation and excellence has earned us a reputation as a top workplace, offering highly competitive pay and opportunities for growth and development.Our MissionWe strive to provide a safe, healthy, and...
