Patient Service Representative
1 week ago
Are you a great communicator with a passion for healthcare? Triangle Visions invites you to join our team as a Patient Service Representative.
Why Work With Us?
- Work-Life Balance: Enjoy a supportive Monday - Friday schedule.
- Competitive Compensation: Monthly bonus plan and comprehensive benefits package.
- Health Benefits: Medical, dental (100% of preventative care covered), and free vision coverage.
- Generous Time Off: Paid time off (PTO) and holiday pay.
- Professional Development: Access $5K+ annually for tuition and continuing education reimbursement.
- Family Support: Adoption assistance program.
- Employee Perks: Free eyewear and discounts for friends and family.
Your Role:
- Maintain a professional and friendly attitude while greeting office guests and speaking with patients about their insurance coverage and appointments.
- Handle record-keeping, invoicing, database maintenance, and customer issues.
Join Us Today
Ready to make a difference in patients' lives and advance your career? Apply now for the Patient Service Representative position in Winston-Salem, NC, and become part of the Triangle Visions teamResponsibilitiesPatient Service Representative Job Responsibilities
- Greets patients without delay.
- Promptly answers the telephone in a friendly and courteous manner.
- Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by phone.
- Keeps patient appointments on schedule by notifying doctor/provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
- Facilitates reminder calls to patients for appointment confirmation and order pickup notification.
- Records and updates financial information, collects patient charges, and files, collects, and expedites third-party claims.
- Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, partners with Practice Manager to order office supplies, and verifies receipt of supplies.
- Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information in accordance with HIPAA.
- Determines both medical and vision insurance eligibility in accordance with patient’s current plan coverage.
- Ensures all office systems are maintained.
- Maintains a safe working environment for all team members and patients.
- Performs other administrative responsibilities as assigned by Practice Manager or as business needs.
- High School graduate or equivalent
- 2+ years of office experience in a healthcare setting
- Basic knowledge of services, products, vision insurance plans/coverage and office operations preferred, but not required.
- Strong customer service skills
- Strong communicator and listener
- Problem solving ability
- Organization skills
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