Medical Appointment Clerk, Offutt AFB
3 weeks ago
MEDICAL APPOINTMENT CLERK
About Us
Laredo Technical Services, Inc. provides staffing services to federal Government agencies all over the world. LTSI connects the right people to the right opportunity. With our experience in placing our Team Members throughout the United States and overseas, we excel at providing experienced, professional personnel for a wide range of Professional and Office Administration as well as Medical services. Our goal is to provide the highest quality of professionals in the industry.
LTSIs culture delivers a strong work ethic while going above and beyond with a sense of urgency. We are the employee-driven company. We strive for excellence every day, which is what sets us apart from all the other government contractors. Our strong work ethic, sense of urgency and commitment to going above and beyond for our clients is what we value most
JOB TITLE: Medical Appointment Clerk
GOVERNMENT AGENCY & LOCATION: 55th Medical Group
Ehrling Bergquist Clinic
2501 Capehart Road
Offutt AFB, Nebraska
POSITION INFORMATION : Schedules appointments in a government computer system for primary care, specialty and subspecialty medical care. In addition to scheduling requested appointments, this position will call patients or respond to secure messaging submissions to schedule, reschedule, and/or cancel appointments as needed, including appointments for consult/referral specialty care within the MTF or at civilian facilities.
Responsibilities
Utilize Armed Forces Health Longitudinal Technology Application (AHLTA)
Utilize Composite Health Care systems (CHCS) and/or MHS GENESIS
Utilize Defense Enrollment Eligibility Reporting System (DEERS)
Schedule medical appointments and determine patient eligibility for services from phone calls, secured messaging or other methods used for appointment requests.
Maintain appointment schedules using a government computer system (CHCS, AHLTA or MHS GENESIS).
Validate eligibility through appropriate booking through DEERS.
Maintain accurate and up-to-date patient schedules and logs.
Call patients or respond to secure messaging requests as needed to schedule, reschedule, and/or cancel appointments.
Pull records and files documentation as needed.
May assist in the preparation of patient notices for appointment reminders, no-shows, or rescheduled/cancellations.
Receive and electronically deliver telephone messages to PCMs and/or clinic nurses.
Other duties as assigned by an LTSi Supervisor or government liaison/supervisor.
Qualifications
A fully qualified typist (computer keyboard) with a minimum of 50 WPM is required.
Clearly speak and understand the English language.
Use of standard office equipment, such as personal computers, copiers, fax machines, and telephone systems.
Possess general medical ethics, telephone etiquette, and excellent communication and customer service skills.
High school diploma or General Educational Development (GED) equivalency.
At least 6 months of experience in medical office scheduling.
Current Basic Life Support (BLS) Certification from the American Heart Association.
POSITION TIMING: Immediate hire upon completion of required background investigation and security package. Through March 31, 2025, unless otherwise extended or terminated by the Government.
BENEFITS: Health, Dental and Vision, 401(k), Vacation, Sick Leave, and 11 Paid Federal Holidays including:
New Years Day
Martin Luther King, Jr. Day
Presidents Birthday
Memorial Day
Juneteenth
Independence Day
Labor Day
Columbus Day
Veterans Day
Thanksgiving Day
Christmas Day
This is an overview of the position. For a complete Job Description, please send a request to dana@laredotechnical.com.
Laredo Technical Services, Inc. (LTSi) provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or status as a veteran in accordance with applicable federal laws.
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