Software Technical Support Engineer

1 month ago


Holmdel, United States Agile Staffing Inc Full time
Position: Software Technical Support Engineer

Location: Holmdel, NJ

Status: Permanent, Full Time

Compensation: $90,000 to $115,000 depending on skills and experience

Our client is an exciting software company that is growing quickly and hiring lots We're searching for dedicated Software Support Engineers with a knack for solving software related issues by taking deep dives into file logs and who have knowledge of Linux OS and Linux commands.

Responsibilities:

  • Provide post-sale technical support
  • Solving complex software issues by using logs and diagnostic reports
  • Troubleshoot functional and performance issues
  • Communicating findings and case status internally to engineering and externally to partners
  • Performing deep dives into log files and reports from partners and provide solutions
  • Working with QA and development resources to prioritize, debug and deliver fixes to partners and occasionally to end customers
  • Providing partner and customer feedback to product teams
  • Collaborating with in-house engineers and world-renowned technical partners
  • Participating in product installation, deployment and implementation support and hardware
  • Some nights or time on weekends will be needed as per customer demand
Qualifications:
  • AS/BS degree in Computer Science or related field and several years of related experience
  • Experience providing software problem solving and support
  • Prefer experience with complex, high-performance multi-threaded applications (these are mainly written in C language, some Python).
  • Knowledge of Linux OS and Linux commands
  • Experience digging into log files and reports to come up with solutions
  • Strong interpersonal skills and able to work as part of a team learning and growing together.
  • The ability and desire to learn the software and become expert.
  • Desire to learn new technologies and be part of a team
Bonus/Preferred Skills:
  • Experience with backup software/technology or security
  • Familiarity with server hardware and networking
  • Previous experience working for a company that develops and sells software
  • Experience with Cyber Security/Recovery and/or data backup is a big plus.


Agile Staffing is a leading Recruitment firm with an ever-growing list of clients across North America. Our success comes from establishing strong partnerships with our clients, delivering service with integrity, and adapting continuously to the evolving recruitment world. We continue to explore and integrate the latest recruitment processes and technology to ensure we find the best talent for our clients. Our talented Recruitment team takes pride in their work and is passionate about connecting great resources to great employers

  • Holmdel, United States Walsh Employment Full time

    Voted by employees as a Top Place to Work, our client’s patented software platform provides early detection, diagnosis and recovery of cyber and ransomware attacks allowing businesses to accelerate response, minimize disruption, prevent data loss, and reduce risk. The business is leading the way in developing cutting edge, high-performance AI-powered data...


  • Holmdel, United States Walsh Employment Full time

    Voted by employees as a Top Place to Work, our client’s patented software platform provides early detection, diagnosis and recovery of cyber and ransomware attacks allowing businesses to accelerate response, minimize disruption, prevent data loss, and reduce risk. The business is leading the way in developing cutting edge, high-performance AI-powered data...


  • Holmdel, United States Walsh Employment Full time

    Voted by employees as a Top Place to Work, our client’s patented software platform provides early detection, diagnosis and recovery of cyber and ransomware attacks allowing businesses to accelerate response, minimize disruption, prevent data loss, and reduce risk. The business is leading the way in developing cutting edge, high-performance AI-powered data...


  • Holmdel, United States Walsh Employment Full time

    Voted by employees as a Top Place to Work, our client’s patented software platform provides early detection, diagnosis and recovery of cyber and ransomware attacks allowing businesses to accelerate response, minimize disruption, prevent data loss, and reduce risk. The business is leading the way in developing cutting edge, high-performance AI-powered data...

  • Software Engineer

    1 month ago


    Holmdel, United States P. Chappel Associates, Inc. Full time

    Software Engineers – Senior and Principal levels (multiple openings) Holmdel, NJ – Hybrid work schedule - remote/onsite Our client’s patented software platform is in very high demand by their strategic partners and customers and as a result, they are experiencing unprecedented growth. Their Linux application is developed using Scrum Agile...


  • Holmdel, United States Guardian Life Full time

    Guardian Life Senior ETL Software Engineer Holmdel , New Jersey Apply Now Employer: The Guardian Life Insurance Company of AmericaJob Title: Senior ETL Software EngineerJob Location: Holmdel, NJJob Type: Full TimeRate of Pay: $169,300 to $186,000/yearDuties: Assist in the design, development, and implementation of enterprise level data integrations that...


  • Holmdel, United States Index Engines Full time

    Job DescriptionJob DescriptionSalary: Please email your resumes with a cover letter specifying the role you are applying to. [Email: resumes@indexengines.com]Job Title: Vice President, Technical MarketingJob Code: VPTM001Company: Index EnginesAbout Index Engines:Index Engines is the world’s leading AI powered analytics engine to detect data corruption due...


  • Holmdel, United States North Eastern Services Full time

    Please email your resumes with a cover letter specifying the role you are applying to. [Email: resumes@indexengines.com] Job Title: Vice President, Technical Marketing Job Code: VPTM001 Company: Index Engines About Index Engines: Index Engines is the world’s leading AI powered analytics engine to detect data corruption due to ransomware. The company’s...


  • Holmdel, United States Yoh, A Day & Zimmermann Company Full time

    Candidates should have 5+ years of experience in the Microsoft eco-system with a combination of2-4 D365 F&O or AX 2012 R2, R3 full lifecycle implementations in Finance, preferredSenior Software Engineer – Microsoft Dynamics 365Individual Markets Business Technology Services team is seeking a Senior Software Engineer who will be responsible for maintaining...


  • Holmdel, United States Yoh, A Day & Zimmermann Company Full time

    Candidates should have 5+ years of experience in the Microsoft eco-system with a combination of2-4 D365 F&O or AX 2012 R2, R3 full lifecycle implementations in Finance, preferredSenior Software Engineer – Microsoft Dynamics 365Individual Markets Business Technology Services team is seeking a Senior Software Engineer who will be responsible for maintaining...

  • Customer Tech Support

    4 weeks ago


    Holmdel, United States Index Engines Inc. Full time

    Role Overview: Index Engines has been providing organizations with power over information since 2004. Our scalable, high performance indexing engine has been uniquely architected to support both primary and backup data and is unmatched in the industry. CyberSense® is the latest offering that combines analytics and machine learning to detect corruption due...


  • Holmdel, United States Slice Merchant Services Full time

    *Job description*Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience. Slice Merchant Services offers innovative payment processing solutions to merchants. Slice delivers a consultative approach on the best platforms and equipment most suitable for each merchant.Slice Merchant Services...


  • Holmdel, United States Slice Merchant Services Full time

    *Job description*Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience. Slice Merchant Services offers innovative payment processing solutions to merchants. Slice delivers a consultative approach on the best platforms and equipment most suitable for each merchant.Slice Merchant Services...


  • Holmdel, United States P. Chappel Associates, Inc. Full time

    Our client is a well-established, growing software company. Their Linux application is developed using Scrum Agile methodology. Most development is done in C language; some Python is used. As the company experiences this period of growth we are looking for talented individuals who are motivated by overcoming difficult technical challenges in a...

  • IT Tier II Support

    1 week ago


    Holmdel, United States Micro Data Systems Inc Full time

    Position Summary The position of Tier 2 NOC Engineer supports the technical operations of our clients using our Service Desk and IT Management services. In addition, this position is responsible for monitoring, remediation, and patching, of various computer and network systems. Maintain quality service and availability standards set by the organization....

  • Planning Engineer

    1 day ago


    Holmdel, United States FirstEnergy Full time

    FirstEnergy at a Glance We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger. FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability, and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes...

  • Planning Engineer

    23 hours ago


    Holmdel, United States FirstEnergy Full time

    About the Opportunity This is an open position with Jersey Central Power & Light, a subsidiary of FirstEnergy Corp. [JCPL] The engineer position is within the Distribution Engineering Planning group and is located at the Morristown General Office in Morristown, NJ. An alternative location is the Holmdel Office in Holmdel, NJ. It is considered a mobile...


  • Holmdel, United States JGS Insurance Full time

    Job DescriptionJob DescriptionIT Support and Help DeskCompany DescriptionJGS Insurance, located at Bell Works in Holmdel, NJ, is looking for a motivated high-energy individual with a desire to work in the insurance field. Jacobson, Goldfarb & Scott, Inc. (JGS Insurance) was established 100 years ago as an Independent Insurance Agency that is privately owned....

  • System Test

    4 weeks ago


    Holmdel, United States P. Chappel Associates, Inc. Full time

    System Test Engineers Holmdel, NJ Our client’s patented software platform is in very high demand by their strategic partners and customers and as a result, they are experiencing unprecedented growth. Their Linux application is developed using Scrum Agile methodology. Most development is done in C language; some Python is used. A variety of...

  • Resident Engineer

    6 days ago


    Holmdel, United States Spirent Communications Full time

    Responsible for serving our client and their facility. The Resident Engineer will work with both the Spirent Professional Services and Sales team to support both the post-sales implementation and deployment of Spirent solutions. This role provides onsite technical service and support for customers. Helps in diagnosing, troubleshooting, and debugging systems....