Customer Tech Support
3 weeks ago
Role Overview:
Index Engines has been providing organizations with power over information since 2004. Our scalable, high performance indexing engine has been uniquely architected to support both primary and backup data and is unmatched in the industry.
CyberSense® is the latest offering that combines analytics and machine learning to detect corruption due to a cyberattack with 99.5% accuracy.
**Responsibilities**:
- Provide post-sale technical support by working directly with key partners and sometimes with their end users.
- Use logs and diagnostic reports to troubleshoot functional and performance issues.
- Communicate case status in writing and verbally to our partners and to our Engineers.
- Work with QA and development resources to prioritize, debug and deliver fixes to end customers.
- Provide customer feedback to product teams.
**Requirements**:
- Experience providing software support.
- Strong Intra-personal and teamwork skills.
- Strong written and oral communications skills.
- Associates/Bachelors degree in Computer Science or related field.
- Basic administrative experience with Linux environments.
- Experience with backup software/technology is a plus.
- The ability and desire to learn the detailed workings of our software using a variety of methods including documentation, videos, labs and most importantly proactive study and experimentation.
- Familiarity with server hardware and networking is a plus.
- Based on project/partner requirements there may be a need to support/work early/late hours.
- Desire to learn new technologies.
**Location**
- Holmdel-NJ
- Pune-India**Field**
- IT**Time**
- Full-time**Date**
- 29 March 2024
-
Support Technician
4 weeks ago
Holmdel, United States Vertilocity Full timeHolmdel, NJ Hybrid/Dispatching Support Technician Overview:A Support Technician will be expected to provide fast and useful technical assistance on various technology-based systems. In addition, the Support Technician will answer queries on fundamental technical issues and offer advice to solve them.An excellent Support Technician must have solid...
-
Senior Support Technician
4 weeks ago
Holmdel, United States Vertilocity Full timeSenior Support TechnicianOverview:A Senior Support Technician will be expected to have experience in managing incidents using solid problem-solving and a broad understanding of technology.An excellent Senior Support Technician must have strong IT skills and effectively communicate the problem and explain its solution. They must also be customer-oriented and...
-
Technical Support Engineer
4 weeks ago
Holmdel, United States P. Chappel Associates, Inc. Full timeSoftware Support Engineer Our client’s patented software platform is in very high demand by their strategic partners and customers and as a result, they are experiencing unprecedented growth. A variety of technologies are involved- high-performance software, security, data storage and archiving, data analytics, machine learning, etc. As the company...
-
Software Technical Support Engineer
1 week ago
Holmdel, United States Agile Staffing Inc Full timePosition: Software Technical Support Engineer Location: Holmdel, NJ Status: Permanent, Full Time Compensation: $90,000 to $115,000 depending on skills and experience Our client is an exciting software company that is growing quickly and hiring lots! We're searching for dedicated Software Support Engineers with a knack for solving software related issues by...
-
Software Technical Support Engineer
3 weeks ago
Holmdel, United States Agile Staffing Inc Full timePosition: Software Technical Support Engineer Location: Holmdel, NJ Status: Permanent, Full Time Compensation: $90,000 to $115,000 depending on skills and experience Our client is an exciting software company that is growing quickly and hiring lots! We're searching for dedicated Software Support Engineers with a knack for solving software related issues by...
-
IT Support and Help Desk
3 weeks ago
Holmdel, United States JGS Insurance Full timeJob DescriptionJob DescriptionIT Support and Help DeskCompany DescriptionJGS Insurance, located at Bell Works in Holmdel, NJ, is looking for a motivated high-energy individual with a desire to work in the insurance field. Jacobson, Goldfarb & Scott, Inc. (JGS Insurance) was established 100 years ago as an Independent Insurance Agency that is privately owned....
-
Holmdel, United States Hackensack Meridian Health Full timeOverview Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one...
-
Staff Technical Support Technician
5 days ago
Holmdel, NJ, United States Slice Merchant Services Full timeExcellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience. Slice delivers a consultative approach on the best platforms and equipment most suitable for each merchant. Slice Merchant Services is seeking a friendly, energetic, and reliable Technical Support Specialist who will be assisting...
-
Surgical Technician-Bayshore-OR-Per Diem
4 weeks ago
Holmdel, United States Hackensack Meridian Health Full timeOverview Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one...
-
Surgical Technician-Bayshore-OR-Per Diem
2 days ago
Holmdel, United States Hackensack Meridian Health Full timeOverview Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one...
-
Junior Compliance Officer
3 days ago
Holmdel, United States TheLotter Full time**About Us**: The Lotter is an industry pioneer, allowing individuals the freedom to purchase official state lottery tickets online. We are dedicated to creating a fun and secure way for people to play the lottery conveniently from their homes or mobile devices. At The Lotter, we understand that building a world-class company starts with a world-class team....
-
Personal Banker
4 weeks ago
Holmdel, United States PNC Financial Services Group Full timeJob Profile Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute...
-
Sr. Financial Administrator/Analyst
3 weeks ago
Holmdel, United States Vonage Full timeVonage Finance Mission: We are a critical player in contributing to both short-term and long-term business decisions. We oversee and provide timely and accurate financial information across the organization, to leaders, decision-makers and external stakeholders. We protect company assets, both real and intangible, and ensure financial compliance with...
-
Sr. Financial Administrator/Analyst
7 days ago
Holmdel, United States Vonage Holdings Corp. Full timeVonage Finance Mission: We are a critical player in contributing to both short-term and long-term business decisions. We oversee and provide timely and accurate financial information across the organization, to leaders, decision-makers and external stakeholders. We protect company assets, both real and intangible, and ensure financial compliance with...
-
Financial Analyst
3 weeks ago
Holmdel, United States Vonage Full timeVonage Finance Mission: We are a critical player in contributing to both short-term and long-term business decisions. We oversee and provide timely and accurate financial information across the organization, to leaders, decision-makers and external stakeholders. We protect company assets, both real and intangible, and ensure financial compliance with...
-
Sr. Revenue Operations Analyst
7 days ago
Holmdel, United States Vista Equity Partners Full timeJob Summary As the Sr. Revenue Operations Analyst you will be part of a team driving the common cross-enterprise standards in how we deploy strategy into actionable marketing and sales activities by developing and maintaining a continuously improving 'playbook' of marketing processes, tools and metrics that drive accelerated growth. The Sr. Revenue...
-
Senior ETL Software Engineer
1 week ago
Holmdel, United States Guardian Life Full timeEmployer: The Guardian Life Insurance Company of AmericaJob Title: Senior ETL Software EngineerJob Location: Holmdel, NJJob Type: Full TimeRate of Pay: $169,300 to $186,000/yearDuties: Assist in the design, development, and implementation of enterprise level data integrations that provide a single view of the Guardian customer and enable state of the art...
-
Director, Corporate Marketing Compliance
1 week ago
Holmdel, United States Vonage Full timeVonage Marketing Mission: We are a highly creative, energetic and results-oriented organization that produces and delivers the content Vonage needs to entice, educate, engage with and sell to customers around the world. We connect with the external marketplace through all media including print, digital and social. Our team leverages deep industry, market and...
-
Food Service Opportunities
2 weeks ago
Holmdel, United States Hackensack Meridian Health Full timeOur team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another...
-
Business Intelligence Lead
1 week ago
Holmdel, United States Happinest Full timeFull-Time – Hybrid Work Environment Happinest Brands is a home services franchisor with a 55-year history in franchising. We are a leader in the home service industry that believes in innovation, integrity, teamwork, and the power of our People. Our core brands include Lawn Doctor, Mosquito Hunters, ecomaids, Elite Window Cleaning, and Sparkle Squad. Our...