Sr. Customer Assistance Representative

1 week ago

Ocala, United States Enterprise Mobility Inc Full time
Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now We are working towards our shared vision to be the world's best and most trusted mobility company.

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Full Time Customer Assistance Representative Sr (CAR Sr) at our Enterprise Rent-A-Car location at the Ocala Regional Airport

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch.

We offer:

  • Paid time off
  • Employee discount
  • Retirement savings plan
  • Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
  • Life Insurance
  • Training and development

This Full Time position pays $18/hour and is located at 1770 SW 60th Ave Ocala, FL 34474

Full Time Work Schedule(s):

Schedule 1: Monday, Tuesday, Thursday, Friday: 8:45am - 6:15pm, Every other Weekend (Sat & Sun): 8:30am - 1:30pm

Schedule 2: Sunday 8:30am-1:30pm, Monday, Wednesday, Thursday, Friday: 7:15am - 5:15pm

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Understand and communicate rental terms and conditions, vehicle features and other services
  • May sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications
  • Must be at least 18 years old
  • High school diploma or GED equivalent required
  • Some college preferred
  • Must have at least 1 year prior customer service retail or administrative support experience
  • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol related conviction on driving record in the past 5 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Must be willing to report to work at the Ocala Regional Airport
  • Must be willing to accept a pay rate of $18/hr
  • Apart from religious observation, must be able to work the following schedule(s): Monday, Tuesday, Thursday, Friday: 8:45am - 6:15pm, Every other Weekend (Sat & Sun): 8:30am - 1:30pm or Sunday 8:30am-1:30pm, Monday, Wednesday, Thursday, Friday: 7:15am - 5:15pm

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