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Client Service Representative

3 months ago

Whittier, United States Banfield Full time

Client Service Coordinator

SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly, and efficient manner, influencing clients to return and refer their friends and families. ESSENTIAL RESPONSIBILITIES AND TASKS Live and exemplify the Five Principles of Mars, Inc. within self and team. Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients. Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health. Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services. Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service. Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments. Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures. Conduct administrative functions as necessary. Other job duties as assigned. HIRING QUALIFICATIONS / COMPETENCIES Leadership Customer Focus Peer Relationships Integrity & Trust Action Oriented Listening CAPABILITIES AND EXPERIENCE (CAN DO) Ability to multi-task and manage multiple tasks at one time. Strong communication skills in English. Organizational ability with a systematic approach. Problem-solving skills with practical solutions. Client service skills ensuring attentive service. Intellectual ability to follow instructions accurately. Mathematical ability for basic calculations. Computer skills with proficiency in Microsoft Office. ATTITUDES (WILL DO) Initiative to find solutions and enhance processes. Integrity adhering to values and ethics. Cooperativeness in working with others. Flexibility to adapt to changing situations. Independence in performing tasks without supervision. Tolerance for stress and maintaining composure. SPECIAL WORKING CONDITIONS Ability to work at a computer for long periods. Comfort around pets (i.e., dogs, cats, birds, reptiles, etc.). May require more than 40 hours per week and special hours including weekends and evenings. Good hand-eye coordination and physical abilities to perform duties. Exposure to a variety of pets and potential hazards. EXPERIENCE, EDUCATION AND/OR TRAINING High School Diploma or equivalent preferred. Must be at least 18 years old for certain duties. One year related experience required; customer service preferred. Medical background preferred. WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Banfield Pet Hospital promotes a work environment where diversity is embraced and is an equal opportunity employer.

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