Customer Service Representative
1 month ago
Responsibilities:
• Respond to customer inquiries and concerns, providing timely and accurate solutions
• Process customer orders and ensure their timely delivery
• Maintain and update customer records in the database as required
• Utilize Microsoft Excel for data entry and order processing
• Manage inbound and outbound calls in a timely manner
• Schedule appointments for customers and manage their accounts
• Collaborate with the team to ensure a seamless customer service experience
• Utilize our proprietary Customer ERP software for various tasks (training will be provided)
• Manage email correspondence with customers, ensuring all queries are resolved
• Adhere to company policies and procedures to ensure a consistent and excellent customer experience.• Minimum 1 year of experience in a Customer Service Representative role or similar
• Proven experience in answering inbound calls and handling inbound/outbound calls
• Experience working in a call center providing customer service
• Proficient in data entry tasks
• Ability to manage email correspondence effectively and professionally
• Familiarity with Microsoft Excel and Microsoft Word
• Experience in order entry and scheduling appointments
• Proven ability to manage accounts and maintain customer relationships
• Excellent interpersonal and communication skills
• Ability to work independently and as part of a team
• Strong problem-solving skills and the ability to think on your feet
• High school diploma or equivalent required
• Willingness to undergo any necessary training or development activities.
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