Customer Service Representative

3 weeks ago


Urbana, Illinois, United States Carle Foundation Hospital Full time
Job Summary:

This position supports the communication needs of the Medical Center staff, physicians, and their patients, the general public, and answering services by directing all telephone traffic to their appropriate locations in an efficient and courteous manner.

Key Responsibilities:

• Provides efficient and timely call handling
• Maintains a 95% average in answer time
• Handles the customer's request and keeps the pace of the call moving and manages call time effectively
• Directs calls to the appropriate destination
• Determines the caller's needs and refers the caller to the appropriate party when operational problems occur in the routine handling of telephone traffic

Requirements:

• 1-3 years of experience in/with people of different persuasions displaying interpersonal and communication skills necessary to answer calls, relay messages, and provide accurate and concise information
• Use of usual and customary equipment used to perform essential functions of the position
• Work may occasionally require travel to other Carle Health Peoria region facilities/hospitals
• Required to drive your own vehicle for business purposes

Essential Functions:

• Provides efficient and timely call handling
• Maintains a 95% average in answer time
• Handles the customer's request and keeps the pace of the call moving and manages call time effectively
• Directs calls to the appropriate destination
• Determines the caller's needs and refers the caller to the appropriate party when operational problems occur in the routine handling of telephone traffic

Working Conditions:

This position requires the ability to work in a fast-paced environment and to maintain a high level of productivity while providing excellent customer service. The ideal candidate will be able to work effectively in a team environment and to communicate effectively with patients, visitors, and staff.

Carle Health is an Equal Opportunity Employer:

We are committed to diversity and inclusion in the workplace. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

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