Customer Service Representative

3 weeks ago


Urbana, Ohio, United States Park National Bank Full time

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Park National Bank. As a Financial Services Expert, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.

The ideal candidate will have prior experience in cash handling, sales, or customer service, with a strong ability to work independently and as part of a team. You will be able to remain in a stationary standing position for a minimum of 75% of the time, operate a computer, and engage in constant verbal communication with customers and coworkers.

The average salary for this position is $45,000 - $60,000 per year, based on experience and qualifications. Working hours are Monday through Friday 8:15am -5:15pm and Saturday 8:15am to 12:15pm, with an average of 2-3 Saturday shifts per month.

Key Responsibilities:

  • Provide exceptional customer service, ensuring customer needs are met and exceeded
  • Process transactions accurately and efficiently, adhering to bank procedures
  • Utilize product knowledge to assist customers and suggest products and services to meet their needs
  • Protect bank assets by adhering to processes, policies, and standard operating procedures
  • Complete ongoing product knowledge, digital product knowledge, financial services, and sales-oriented training

Required Skills and Qualifications:

  • High School Diploma or Equivalent required
  • 0-2 years prior cash handling, sales, or customer service experience preferred
  • Ability to work independently and as part of a team
  • Strong interpersonal and customer service skills
  • Basic computer skills and ability to operate a computer

Benefits:

  • Competitive salary range: $45,000 - $60,000 per year
  • Opportunities for ongoing training and professional development
  • Collaborative and dynamic work environment

Others:

  • Full-time position with a minimum of 37.5 hours per week
  • Hourly pay
  • Required to maintain eligibility for full-time status


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