Data Entry
2 months ago
Job Title: Data Entry / Customer Service Rep
Location: Cincinnati, OH
Company: Swift 7 Consultants
Swift 7 Consultants is a leading consulting firm, dedicated to providing top-notch strategic solutions to our clients. Our team of experts helps businesses thrive through innovative approaches and cutting-edge strategies. We pride ourselves on our dynamic work environment and commitment to excellence.
We are seeking a meticulous and customer-focused Data Entry / Customer Service Representative to join our team. The ideal candidate will be responsible for maintaining accurate data records and providing exceptional customer service. This role requires strong attention to detail, excellent communication skills, and the ability to handle multiple tasks efficiently.
Key Responsibilities
- Accurately enter and update data in various systems and databases.
- Verify and correct data to ensure accuracy and completeness.
- Respond to customer inquiries via phone, email, and chat, providing timely and effective solutions.
- Maintain customer records by updating account information.
- Handle and resolve customer complaints with professionalism and empathy.
- Assist in generating reports and preparing data for analysis.
Skills, Knowledge and Expertise
- High school diploma or equivale.
- Excellent written and verbal communication skills.
- Strong attention to detail and organizational skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and as part of a team.
- Customer-centric attitude with a problem-solving mindset.
Benefits
- Competitive salary
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development opportunities
- Dynamic and collaborative work environment
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