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ERP Organizational Change Management Leader
2 months ago
ERP Organizational Change Management Leader
ERP Organizational Change Management Leader
Join a 100+ Year old and growing electronics and technology company based in Harrisburg, PA that offers an employee stock ownership plan, competitive pay, an excellent benefits package and paid time off to volunteer in the community.
·We are empowered by our employee co-owners who provide the industry’s best service and we promote a collaborative culture.
·We feel strongly about giving back to the community and promoting sustainable, eco-friendly business practices.
·We offer an Employee Stock Ownership Plan, Paid Time Off, Medical, Prescription, Dental and Vision benefits as well as Gym Reimbursement and Tuition Assistance.
·As a D&H Co-Owner you receive numerous discounts on services.
*Candidate preferred location in Harrisburg, PA, Tampa, FL, Toronto, ON or surrounding areas.
SUMMARY
D&H is starting a journey to select and implement an ERP system that will optimize our operations to provide increased value to the partners we serve. D&H recognizes the vital step Organizational Change Management (OCM) plays ensuring a successful and sustainable adoption of technology and methodology. The OCM Leader will play a pivotal role understanding the impacts of the change, developing communication strategies, mitigating resistance, supporting training, and ensuring full user adoption.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Stakeholder Engagement Planning & Delivery:
·
Develop communications approach in alignment with senior leaders
·
Create and maintain calendar of communications. Provide input, support creation and distribution (working closely with Communications team).
·
Engage with stakeholders at all levels and ensure that everyone understands the implications of process changes.
·
Facilitate communication, address concerns, and promote buy-in.
Change Impact Assessments
·
Assess the impact of business processes across the entire organization, not limited to the ERP project.
·
Analyze how changes affect different departments, teams, and individuals.
·
Create plans to mitigate negative change impacts.
·
Monitor and track changes in the current business process and organizational structure and assess impact to the ERP project.
·
Pre-emptively consider resistance areas and assess impact of change (scope and level) to convey a shared vision of acceptance.
·
Works with business change agents to develop specific action steps to help mitigate negative impacts.
Change Readiness and Training:
·
Develop strategies to enhance employees’ readiness, including training programs, workshops, and communication plans.
·
Develop user training strategy in alignment with senior leaders.
·
Create and maintain training calendar. Provide input, support design and delivery of training programs (working closely with Learning & Development team)
Organization/Process Design:
·
Collaborate with Program Leadership and Process Owners to develop future state organization structure, EG. evolution from current vertical/function-based model to process oriented structure.
·
Participate in pre-implementation project and implementation design workshops, guiding participants to focus on harnessing potential of new solutions and avoid recreating current systems in new environment.
·
Establish mechanisms for ongoing feedback.
·
Collect insights from employees, track progress, and adjust strategies based on real-world experiences.
Key Result Indicators & Measures of Success
:
Measure of success
Project progress/sentiment
Satisfactory results on regular ADKAR
measurements
during
internal
projects
are
achieved
Internal client satisfaction and loyalty
Achieve client
satisfaction
at or beyond
target
rate
through client survey
Successful adoption rates of
(new)
systems/procedures,
measured
by
usage
and
utilization, included in auditing processes
Change Management methodology
Apply
PROSCI
Change
Management
methodology
and
measurement
on all
internal
business
projects
Process improvement
Continual development of change management
process
improvement
plans, tasks
are
competently
and enthusiastically
performed,
appropriately
documented, and
agreed
timelines
are adhered to
Team management
Teammates
are
achieving all
agreed
SLAs. Completion of all
quarterly Connections
meetings
with all direct reports, inline with
agreed
timescales
Achieve teammate
satisfaction
at
or
beyond
target
rate
through
NPS
survey
within
s cope
of
management responsibility
EDUCATION, EXPERIENCE AND KNOWLEDGE
Educated
to
degree
level
or
can
demonstrate
equivalent
work
experience
Previous
experience
working on
large-scale
organizational
change
efforts
Previous
experience
gained
in a
change
management/technology
adoption
position
Experience of leading the
development and
implementation of an internal c ommunications
strategy
High level of written and spoken English
A confident,
outward-looking, proactive
communicator
Fully conversant with Microsoft Office suite
(Outlook, Excel, and Word)
Excellent communication and influencing skills
including negotiating and coaching
Demonstrable
experience
of
managing
and
motivating a
high
performing
team
within
a f ast-paced,
target
driven
environment
Ability to
provide
effective
leadership,
build
positive
team
spirit and
inspire,
motivate,
and
support
teammates
Familiarity with
project management approaches,
tools, and phases of the project lifecycle
A
solid
understanding
of change
processes
and
demonstrates
experience
of
delivering
a variety
of
change
projects
that cover
people,
processes,
and
technology
Demonstrates
knowledge
of
relevant
management
and
business
change
techniques
such
as
business process modelling and re-engineering
Experience and knowledge of change
management
principles,
methodologies
and
tools
and
experience
of
utilizing
them
when
implementing
change
Detailed knowledge of the business environment
and
an understanding of the
management
structures, politics,
and culture
of the
organization
Possesses the
ability
to
marshal
and manage
resources
(people, funding,
materials,
and
support) to
achieve
a project or task
Experience of working within a globally diverse
environment, showing an
understanding
of
and
keen interest in equality,
diversity,
and
inclusion
Able
to
manage
own
time
efficiently
and
to
manage multiple
activities
in
parallel
to
accomplish the goals
Exceptional
organization
skills,
experience
of
successfully de livering
multiple
complex projects
High level
of
problem
solving
and
analytical
skills,
experience
of
championing
change
management
programs
and
continuous
improvement initiatives
Demonstrable ability to deal with ambiguity ef f
ectively,
high level of resilience
to
deal
with
setbacks
and
challenges
Why Should You Apply?
·Opportunities for growth and development.
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